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- Tasks: Support families with funeral arrangements, ensuring care and professionalism.
- Company: Join Dignity, a trusted name in compassionate funeral services across the UK.
- Benefits: Enjoy 30-33 days annual leave, training, and a company pension.
- Why this job: Make a meaningful impact by helping families during difficult times with empathy and support.
- Qualifications: Strong communication skills and a compassionate nature are essential; customer service experience is a plus.
- Other info: Full training provided; flexibility for occasional weekend work is required.
The predicted salary is between 21500 - 30000 £ per year.
We're looking for an empathetic and well-organised individual to join our team at Hamilton & Marshall Funeral Directors as a Funeral Service Arranger. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Newport, you'll take pride in the day-to-day running of the branch - supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You'll support families with all aspects of the funeral arrangement process - ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Promote Funeral Plan options and guide clients through their choices
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
About You
We're looking for someone who:
- Brings compassion, calm, and empathy to emotionally sensitive situations
- Has strong communication, organisation, and administrative skills
- Is confident working independently, with branch-level responsibility
- Is comfortable in settings where the deceased may be resting, including chapel visits
- Has flexibility to work occasional weekends
- Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
- Has experience in customer service, care, or admin (beneficial - full training is provided)
What We Offer
- A meaningful career supporting families through difficult times
- Full training and ongoing personal development, including Funeral Plan Consultancy
- The opportunity to take responsibility for a branch and build your reputation locally
- 30 - 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension, employee assistance programme, and life assurance
- Annual company bonus
We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Funeral Service Arranger in Newport employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger in Newport
✨Tip Number 1
Familiarise yourself with the local community in Newport. Understanding the cultural practices and preferences of the families you may serve will help you connect better and show that you genuinely care about their needs.
✨Tip Number 2
Demonstrate your empathy and communication skills during any informal interactions you have with potential colleagues or clients. This could be through volunteering at local events or simply engaging in conversations within the community.
✨Tip Number 3
Consider shadowing a Funeral Service Arranger or similar role to gain insights into the day-to-day responsibilities and challenges. This experience can provide you with valuable knowledge to discuss during your interview.
✨Tip Number 4
Network with professionals in the funeral service industry. Attend local workshops or seminars to meet people who can offer advice and potentially refer you to opportunities at Hamilton & Marshall Funeral Directors.
We think you need these skills to ace Funeral Service Arranger in Newport
Some tips for your application 🫡
Understand the Role: Before applying, take time to fully understand the responsibilities and requirements of the Funeral Service Arranger position. Reflect on how your skills and experiences align with the role's emphasis on empathy, organisation, and communication.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, care, or administration. Emphasise any instances where you've demonstrated compassion and professionalism in sensitive situations, as these qualities are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the funeral service industry and your commitment to providing support during difficult times. Use specific examples from your past experiences to illustrate your empathy and organisational skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Funeral Service Arranger.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Empathy and Compassion
As a Funeral Service Arranger, your ability to connect with families during difficult times is crucial. During the interview, share examples of how you've demonstrated empathy in past roles, especially in sensitive situations.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks and ensure attention to detail, particularly when arranging funerals that meet family wishes and legal requirements.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and consider discussing how you've successfully liaised with various stakeholders in previous jobs, such as suppliers or clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in emotionally charged situations. Think about how you would handle specific challenges, such as dealing with a distressed family member or coordinating with local suppliers.
