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- Tasks: Support families with funeral arrangements, ensuring care and professionalism.
- Company: Join Dignity, a trusted name in compassionate funeral services across the UK.
- Benefits: Enjoy 30-33 days annual leave, training, and a supportive work environment.
- Why this job: Make a meaningful impact by helping families during difficult times with empathy and respect.
- Qualifications: Strong communication skills and a Full UK Driving Licence are essential; customer service experience is a plus.
- Other info: Full training provided; flexible hours including occasional weekends.
The predicted salary is between 22000 - 29000 £ per year.
Position: Funeral Service Arranger
Location: Edgbaston, W H Scott & Son Funeral Directors
Job Type: Full-Time, 12 Month FTC
Salary: £25,652 per annum
We\’re looking for an empathetic and well-organised individual to join our team at W H Scott & Son Funeral Directors as a Funeral Service Arranger. You\’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Edgbaston, you\’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you\’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You\’ll support families with all aspects of the funeral arrangement process – ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Promote Funeral Plan options and guide clients through their choices
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity\’s standards of professionalism, care, and service
About You
We\’re looking for someone who:
- Brings compassion, calm, and empathy to emotionally sensitive situations
- Has strong communication, organisation, and administrative skills
- Is confident working independently, with branch-level responsibility
- Is comfortable in settings where the deceased may be resting, including chapel visits
- Has flexibility to work occasional weekends
- Holds a Full UK Driving Licence. The ability to travel to client homes and local branches is important
- Has experience in customer service, care, or admin (beneficial – full training is provided)
What We Offer
- A meaningful career supporting families through difficult times
- Full training and ongoing personal development, including Funeral Plan Consultancy
- The opportunity to take responsibility for a branch and build your reputation locally
- 30 – 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension, employee assistance programme, and life assurance
We wouldn\’t be able to provide this essential service without our people. If you\’d like to be part of a compassionate team dedicated to delivering the highest standards of care – we\’d love to hear from you.
What are the next steps?
To join us in this role, simply hit the \’apply\’ button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we\’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life\’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We\’re proud to offer a truly personal and attentive service – one that\’s tailored to the individual needs and wishes of every family we support.
We\’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
- Our Crematoria and Memorials Group, managing 45 crematoria nationwide
- Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
- The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity – from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Funeral Service Arranger in Birmingham employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger in Birmingham
✨Tip Number 1
Familiarise yourself with the local community in Edgbaston. Understanding the cultural practices and preferences of the families you may serve will help you connect better and show that you genuinely care about their needs.
✨Tip Number 2
Demonstrate your empathy and communication skills during any informal interactions, whether it's at community events or through networking. Building rapport with locals can enhance your chances of being seen as a trusted figure in the community.
✨Tip Number 3
Consider volunteering or shadowing professionals in similar roles to gain insights into the day-to-day responsibilities and challenges. This experience can provide you with valuable anecdotes to share during interviews.
✨Tip Number 4
Stay updated on the latest trends and best practices in funeral services. Showing that you're knowledgeable about the industry can set you apart and demonstrate your commitment to providing high-quality service.
We think you need these skills to ace Funeral Service Arranger in Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, take time to fully understand the responsibilities and requirements of a Funeral Service Arranger. Reflect on how your skills and experiences align with the role, particularly in terms of empathy and organisation.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Emphasise any roles where you demonstrated compassion and professionalism, as these are key traits for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the sensitive nature of the role. Share personal anecdotes or experiences that demonstrate your ability to support families during difficult times, and express your passion for providing high-quality service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Empathy and Compassion
As a Funeral Service Arranger, you'll be dealing with families during one of their most difficult times. Make sure to express your understanding and compassion during the interview. Share any relevant experiences that demonstrate your ability to handle sensitive situations with care.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks and ensure attention to detail. You might want to provide examples from previous jobs where you successfully organised events or managed schedules.
✨Demonstrate Communication Skills
Effective communication is key in this position. During the interview, showcase your ability to listen actively and convey information clearly. You could mention any experience in customer service or roles that required you to liaise with various stakeholders.
✨Research the Company Values
Familiarise yourself with Dignity's values and mission. Understanding their commitment to compassion and professionalism will help you align your answers with what they are looking for. This shows genuine interest and can set you apart from other candidates.
