Funeral Service Arranger in Baldock

We're looking for an empathetic and well-organised individual to join our team at E.H Crouch Funeral Directors as a Funeral Service Arranger. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Baldock, you'll take pride in the day-to-day running of the branch - supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role

This is a rewarding and varied position that blends empathy, organisation, and local connection. You'll support families with all aspects of the funeral arrangement process - ensuring they feel informed, supported, and listened to from first call to final goodbye.

Key Responsibilities:

• Support families with empathy, professionalism, and attention to detail
• Arrange funerals that meet family wishes, cultural practices, and legal requirements
• Oversee day-to-day branch operations, including administration and presentation
• Liaise with suppliers such as ministers, celebrants, and florists
• Promote Funeral Plan options and guide clients through their choices
• Represent the branch in the local community and contribute to outreach
• Train in Funeral Conducting to assist with ceremonial duties during peak times
• Uphold Dignity's standards of professionalism, care, and service

About You

We're looking for someone who:

• Brings compassion, calm, and empathy to emotionally sensitive situations
• Has strong communication, organisation, and administrative skills
• Is confident working independently, with branch-level responsibility
• Is comfortable in settings where the deceased may be resting, including chapel visits
• Has flexibility to work occasional weekends
• Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
• Has experience in customer service, care, or admin (beneficial - full training is provided)

What We Offer

• A meaningful career supporting families through difficult times
• Full training and ongoing personal development, including Funeral Plan Consultancy
• The opportunity to take responsibility for a branch and build your reputation locally
• 30 - 33 days annual leave, inclusive of bank holidays
• Uniform and all necessary equipment provided
• Company pension, employee assistance programme, and life assurance

We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us

At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.

We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.