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- Tasks: Support families with funeral arrangements, ensuring care and professionalism.
- Company: Join Dignity, a trusted name in funeral services across the UK.
- Benefits: Enjoy 30-33 days annual leave, training, and a supportive work environment.
- Why this job: Make a meaningful impact by helping families during difficult times.
- Qualifications: Empathy, strong communication skills, and customer service experience preferred.
- Other info: Full training provided; flexibility for occasional weekend work is required.
The predicted salary is between 23200 - 32500 £ per year.
We're looking for an empathetic and well-organised individual to join our team at Francis Chappell & Sons Funeral Directors as a Funeral Service Arranger. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Kent, you'll take pride in the day-to-day running of the branch - supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and varied position that blends empathy, organisation, and local connection. You'll support families with all aspects of the funeral arrangement process - ensuring they feel informed, supported, and listened to from first call to final goodbye.
Key Responsibilities:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Promote Funeral Plan options and guide clients through their choices
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
About You
We're looking for someone who:
- Brings compassion, calm, and empathy to emotionally sensitive situations
- Has strong communication, organisation, and administrative skills
- Is confident working independently, with branch-level responsibility
- Is comfortable in settings where the deceased may be resting, including chapel visits
- Has flexibility to work occasional weekends
- Holds a Full UK Driving Licence (desirable, not essential). Ability to travel to client homes and local branches is important
- Has experience in customer service, care, or admin (beneficial - full training is provided)
What We Offer
- A meaningful career supporting families through difficult times
- Full training and ongoing personal development, including Funeral Plan Consultancy
- The opportunity to take responsibility for a branch and build your reputation locally
- 30 - 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension, employee assistance programme, and life assurance
We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Funeral Service Arranger employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the local community and its cultural practices. Understanding the diverse backgrounds of families you may serve will help you connect better and provide tailored support during sensitive times.
✨Tip Number 2
Develop your communication skills, especially in empathetic listening. Being able to listen actively and respond with compassion can make a significant difference in how families feel supported during their time of need.
✨Tip Number 3
Gain experience in customer service or care roles, even if it's informal. This will not only enhance your skills but also demonstrate your ability to handle emotionally charged situations with professionalism.
✨Tip Number 4
Network with professionals in the funeral industry or related fields. Building connections can provide insights into the role and may even lead to recommendations when applying for the Funeral Service Arranger position.
We think you need these skills to ace Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly read the job description. Understand the key responsibilities and the qualities they are looking for in a candidate, such as empathy, organisation, and communication skills.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or care roles. Emphasise any skills that align with the job requirements, such as strong communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for supporting families during difficult times. Use specific examples from your past experiences to demonstrate your empathy and professionalism.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Empathy and Compassion
As a Funeral Service Arranger, your ability to connect with families during difficult times is crucial. Be prepared to share examples of how you've demonstrated empathy in past roles, as this will highlight your suitability for the position.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks and ensure attention to detail, especially when arranging funerals that meet family wishes and legal requirements.
✨Prepare for Scenario Questions
Expect questions that assess your response to sensitive situations. Practise answering scenario-based questions where you might need to support a grieving family or handle unexpected challenges during funeral arrangements.
✨Research the Company Values
Familiarise yourself with Dignity's values and mission. Understanding their commitment to compassion and professionalism will help you align your answers with what they are looking for in a candidate.
