Funeral Director in Lichfield

Full-time, Permanent (38.33 hours per week - 5 days over 7)

Location: F M & J Wait Funeral Directors, Lichfield, Staffordshire.

Salary: £28,920.75 per annum (£14.51 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

Our Funeral Directors represent our Funeral Brands and Company. They are a pillar of their local communities providing compassionate support to bereaved families as well as managing the logistical aspects of funeral arrangements. This rewarding role requires a balance of empathy with resilience, care, professionalism and leadership to maintain the high standards for which Dignity is known.

Here is what a typical day could look like for you:

• Managing a diverse array of responsibilities, encompassing branch administration, funeral arrangements, care of the deceased, and community outreach.
• Operationally support the on-call rota in branches, taking first calls and promptly mobilising ambulance teams to bring the deceased into our care.
• Leading on any funerals conducted by the Brand which includes route planning, coordinating Funeral Operatives, overseeing the final checks, and fulfilling duties such as bearing or driving the hearse and limousine.
• Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
• Actively engaging with the local community by participating in events hosted by our Brand, such as MacMillan Coffee Mornings and Remembrance Day Services, fostering meaningful connections and demonstrating our commitment to compassionate service.

We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Has previous supervisory or team leader experience and can effectively motivate others.
• Holds a Full UK Manual Driving License.
• Possesses exceptional communication and administrative skills, with strong attention to detail to ensure strict compliance with regulatory policies and procedures.
• Demonstrates emotional intelligence and a genuine commitment to providing empathetic customer care in sensitive situations.
• Proactively supports colleagues, offering confident guidance and fostering a culture of teamwork and shared success.
• Is known for being reliable and professional and has excellent personal presentation skills, consistently striving for high standards in both individual and team performance.
• Takes pride in being actively involved in their community, embracing opportunities to connect and contribute.

What we provide to you:

• Annual salary of £28,920.75
• 22-25 days holiday plus bank holidays included in overall entitlement.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.

If you would like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards, and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives, to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.