Funeral Director

38.33 hours per week

Location: Oliver and James, Botley and Abingdon

Salary: £28,920.75 per annum (£14.51 per hour)

Join us in ensuring every goodbye is dignified and meaningful.

Our Funeral Directors represent our Funeral Brands and Company. They are a pillar of their local communities providing compassionate support to bereaved families as well as managing the logistical aspects of funeral arrangements.

This rewarding role requires a balance of empathy with resilience, care, professionalism and leadership to maintain the high standards for which Dignity is known.

Here is what a typical day could look like for you:

• Managing a diverse array of responsibilities, encompassing branch administration, funeral arrangements, care of the deceased, and community outreach.
• Operationally support the on-call rota in branches, taking first calls and promptly mobilising ambulance teams to bring the deceased into our care.
• Leading on any funerals conducted by the Brand which includes route planning, coordinating Funeral Operatives, overseeing the final checks, and fulfilling duties such as bearing or driving the hearse and limousine.
• Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
• Actively engaging with the local community by participating in events hosted by our Brand, such as MacMillan Coffee Mornings and Remembrance Day Services, fostering meaningful connections and demonstrating our commitment to compassionate service.

We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.

This role will suit someone who:

• Demonstrates prior supervisory/team leader experience, and can motivate others effectively.
• Holds a Full UK Manual Driving License.
• Exhibits exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
• Displays emotional intelligence and a genuine dedication to delivering empathetic customer care in sensitive situations.
• Proactively supports colleagues, offering confident guidance and fostering a culture of shared success.
• Upholds a reputation for reliability, professionalism, and personal presentation, consistently striving for excellence in both individual performance and team outcomes.
• Takes pride in active involvement within their community, embracing opportunities to contribute and connect with others.

What we provide to you:

• Annual salary of £28,920.75.
• 22-25 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Free On-Site/Street Parking.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.

If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.