At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the probate experience for families across the UK.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and hybrid working options.
- Other info: Be part of a dynamic team focused on modernising probate services.
- Why this job: Make a real difference in people's lives while shaping the future of legal services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not essential.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate. This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
~25 Days Holiday +
Senior Operations Supervisor (Permanent) in Exeter employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that encourages professional growth and embraces cutting-edge technology like automation and AI. Join us to make a meaningful impact on families during their most challenging times while enjoying competitive salaries and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Supervisor (Permanent) in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events or webinars, and don’t be shy about asking for informational chats – you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in operations management and any relevant projects. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating how your skills align with the role of Senior Operations Supervisor and how you can contribute to modernising probate services.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the legal services sector. Your next big opportunity could be just a click away!
We think you need these skills to ace Senior Operations Supervisor (Permanent) in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Supervisor role. Highlight relevant experience and skills that align with the job description, especially around operational improvements and team leadership.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming probate services and how your background makes you the perfect fit for our team at Dignity Legal Services.
Showcase Your Data Skills:Since data literacy is key for this role, don’t forget to mention any experience you have with data analysis or using technology to drive operational improvements. We love seeing how you can leverage data to make processes better!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, take some time to research Dignity Legal Services and its mission. Understand how they aim to revolutionise probate services and what role you can play in that vision. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Senior Operations Supervisor, you'll be leading a team of probate case managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in building processes or frameworks that improved team performance.
✨Demonstrate Your Data Savvy
Since the role requires a high level of technical and data literacy, come ready to discuss how you've used data to drive operational improvements in previous roles. Think about specific metrics you've tracked and how you've identified bottlenecks in processes. This will show that you're not just a people manager but also someone who can leverage data for better outcomes.
✨Be Ready to Discuss Automation and AI
With a focus on modernising probate delivery through automation and AI, it's crucial to express your interest and knowledge in these areas. Prepare to talk about any relevant projects you've worked on or ideas you have for implementing technology in operations. This will demonstrate that you're forward-thinking and aligned with the company's innovative approach.
