At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the probate experience for families across the UK.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and work in a hybrid model.
- Other info: Be part of a dynamic team focused on improving the probate process at scale.
- Why this job: Make a real difference in people's lives by modernising essential legal services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not required.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate.
This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
~25 Days Holiday +
Senior Operations Manager (Hybrid) in Exeter employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that encourages professional growth, collaboration, and the use of cutting-edge technology to enhance service delivery. Join us to make a meaningful impact on families during their most challenging times while enjoying competitive benefits and a commitment to your development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Hybrid) in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with operational improvements and data-driven decision-making. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in probate technology and automation. This knowledge will not only help you in interviews but also show that you're genuinely interested in making a difference in the field.
We think you need these skills to ace Senior Operations Manager (Hybrid) in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in operations, especially any work with legal services or technology. We want to see how your skills align with our mission to modernise probate services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving probate services and how you can contribute to our vision at Dignity Legal Services. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills:Since data literacy is key for this role, make sure to highlight any experience you have with data analysis or operational improvements. Share specific examples of how you've used data to drive results in previous roles – we’re all about making informed decisions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, take some time to research Dignity Legal Services and its mission. Understand how they aim to revolutionise probate services and what role the Senior Operations Manager plays in that vision. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll be leading a team of probate case managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in creating scalable operating models or improving processes, as this is crucial for the role.
✨Demonstrate Your Data Savvy
Since the role requires a high level of technical and data literacy, come ready to discuss how you've used data to identify bottlenecks and drive operational improvements in previous positions. If you have experience with automation or AI, make sure to mention it, as this aligns perfectly with what they're looking for.
✨Prepare Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions about the company's future plans, the team dynamics, or how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's long-term success.
