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- Tasks: Support families with empathy and professionalism during significant life moments.
- Company: Dillistone and Wraight Funeral Directors, a caring and community-focused team.
- Benefits: Generous holiday allowance, health support, life assurance, and bonus potential.
- Other info: Opportunities for professional development and community outreach.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience is beneficial; training provided for all levels.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for an empathetic and well-organised individual to join our team at Dillistone and Wraight as a Funeral Service Specialist. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Barnham, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion, and precision, offering all relevant products.
- Oversee day-to-day branch operations, including administration and presentation.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity's standards of professionalism, care, and service.
- Demonstrate communication, organisation, and administrative skills - confident with legal paperwork.
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
- Experience in customer service, care, or admin (beneficial - complete training is provided).
Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of.
Funeral Service Administrator in Exeter employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Administrator in Exeter
✨Tip Number 1
Get to know the company! Research Dillistone and Wraight, their values, and how they support families. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll need to be compassionate and supportive. Role-play scenarios with friends or family to get comfortable with offering reassurance and guidance.
✨Tip Number 3
Network like a pro! Attend local community events or workshops related to funeral services. Building relationships in the community can help you stand out as a candidate who truly cares about supporting families.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Dillistone and Wraight.
We think you need these skills to ace Funeral Service Administrator in Exeter
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with people and provide support, especially in sensitive situations like funerals.
Be Organised: Demonstrate your organisational skills in your application. Mention any relevant experience where you've managed details or handled administrative tasks, as this is key for the role at Dillistone and Wraight.
Tailor Your Application: Make your application personal! Use the job description to guide you and tailor your CV and cover letter to reflect how your skills and experiences align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the funeral arrangements process, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're well-prepared and serious about the role.
✨Highlight Your Organisational Skills
Talk about your experience in managing multiple tasks and maintaining high standards. Use specific examples from previous roles where you successfully handled administrative duties or coordinated events, as this is crucial for day-to-day operations.
✨Engage with the Community
Since building trusted local relationships is important, mention any community involvement or outreach initiatives you've participated in. This shows your commitment to being an active part of the community and aligns with the company's values.