At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive pay, bonuses, generous holiday allowance, and professional development opportunities.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Make a meaningful impact by guiding families through one of life's most significant moments.
- Qualifications: Compassionate individuals with strong communication and organisational skills are encouraged to apply.
The predicted salary is between 15277 - 18277 £ per year.
Location: Longhurst of Epsom Funeral Directors, Epsom
Job Type: Part-time, permanent - Monday to Friday 10am - 2pm
Salary: £15,277.60 per annum plus commission (OTE: £2-3k per annum)
We are looking for an empathetic and well-organised individual to join our team at Longhurst of Epsom Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Epsom, you will take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you will also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters...
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You are often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities...
This role calls for empathy, confidence, and attention to detail. It is about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge...
We are looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential)
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover
- Health & Wellbeing Programme: Benefit from an employee assistance programme
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year
- Pension Scheme: Plan for the future with our contributory pension scheme
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We have led the way in supporting families with care, compassion, and professionalism.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we would love to hear from you.
Funeral Service Specialist in Epsom employer: Dignity Funerals Limited
At Longhurst of Epsom Funeral Directors, we pride ourselves on fostering a compassionate and supportive work environment where our Funeral Service Specialists play a vital role in helping families during their most challenging times. Located in Epsom, our part-time positions offer flexible hours, competitive salary with commission potential, and a strong commitment to professional development through comprehensive training and apprenticeship opportunities. Join us to be part of a dedicated team that values empathy, community engagement, and personal growth while making a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Epsom
✨Tip Number 1
Get to know the company! Research Longhurst of Epsom Funeral Directors and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll need to be a comforting presence. Role-play with friends or family to get comfortable with how to handle sensitive conversations and support grieving families.
✨Tip Number 3
Prepare questions for your interview! Think about what you want to know about the role and the company. This shows you're engaged and helps you figure out if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our team at Longhurst of Epsom.
We think you need these skills to ace Funeral Service Specialist in Epsom
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families, so we want to know how you can bring that warmth.
Be Organised and Detail-Oriented:Highlight your organisational skills and attention to detail. Mention any relevant experience with admin tasks or managing sensitive information. We need someone who can handle the nitty-gritty while keeping everything running smoothly.
Tailor Your Application:Make sure your application speaks directly to the job description. Use keywords from the listing to show that you understand what we're looking for. This helps us see how you fit into our team at Longhurst of Epsom Funeral Directors.
Apply Through Our Website:Don't forget to hit that 'apply' button on our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen to join our team and be part of something meaningful.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the funeral arrangements process, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're prepared and serious about the role.
✨Highlight Your Organisation Skills
This role requires excellent organisational skills. Be ready to talk about your experience managing multiple tasks or projects simultaneously. Use specific examples to illustrate how you keep everything running smoothly, especially in high-pressure situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This shows your genuine interest and helps you understand how you can contribute to the team. Consider asking about their approach to community outreach or how they support staff development.
