At a Glance
- Tasks: Support families during difficult times with empathy and professionalism while managing branch operations.
- Company: Join Dignity, a compassionate funeral service provider dedicated to helping families navigate loss.
- Benefits: Enjoy up to 25 days annual leave, bonuses, pension contributions, and employee discounts.
- Other info: Ongoing training and development opportunities available for career growth.
- Why this job: Make a real difference in people's lives by guiding them through significant moments with care.
- Qualifications: Empathy, customer service experience, and strong communication skills are essential.
The predicted salary is between 28000 - 28300 £ per year.
Location: Blake & Horlock Funeral Directors, Enfield & surrounding branches
Job Type: Full-time, permanent
Salary: £29,857.54 per annum plus commission (OTE: £2-3k per annum)
We're looking for an empathetic and well-organised individual to join our team at Blake & Horlock Funeral Directors as a Mobile Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Enfield, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
We're looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Experience in customer service, care, or admin (beneficial - complete training is provided)
- Communication, organisation, and administrative skills - confident with legal paperwork
- PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided)
- A Full UK Driving Licence (desirable, not essential)
What you can expect from us
- Up to 25 days' annual leave (increasing with service) plus bank holidays
- Opportunity to earn a yearly bonus of up to £300-£500
- 4% matched pension
- Life assurance cover at 2x your salary
- Access to MyStaffShop, our employee rewards platform
- Access to a 24/7 Employee Assistance Programme
- Ongoing training and development
- Free on-site parking available at most of our locations
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
Why Dignity
Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country help families say goodbye to the people they love. We're investing in better training, better support and better tools for our funeral teams, so you can focus on what matters most: being there for families when they need us.
If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.
FCA Statement
Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work.
Funeral Service Officer in Enfield employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and professionalism. As a Funeral Director in Basildon, you'll enjoy a comprehensive benefits package, including generous annual leave, a matched pension scheme, and ongoing training opportunities to foster your personal and professional growth. Join our close-knit team where your contributions are recognised, and you can make a meaningful impact in the lives of families during their most challenging times.
