Cemetery Consultant in Enfield

Location: Enfield Crematorium, Enfield, Middlesex

Job Type: Full-time, Permanent

Salary: £30,000 per annum + OTE

About the Role

We are looking for a compassionate and organised Cemetery Consultant to support families and funeral professionals through the process of purchasing and using burial plots. This is a meaningful role where you will provide guidance at sensitive times, ensuring every interaction is handled with professionalism, empathy and attention to detail. You will work closely with families, funeral directors, grounds teams and memorial suppliers to ensure burials and related administrative processes run smoothly, respectfully, and in full compliance with operational and regulatory standards.

What You'll Be Doing

• Client Engagement & Support

• Guide families through burial plot options and requirements.
• Attend appointments with families and funeral directors to answer questions and offer support.
• Process payments and complete all associated deeds and documentation.
• Follow up with families after the burial regarding memorialisation opportunities.

• Check grave plots ahead of interments to ensure accuracy and compliance.
• Work closely with site teams to confirm burial arrangements and maintain clear communication.

• Update cemetery maps, ledgers and records following plot purchases and interments.
• Ensure all documentation meets legal and internal standards.
• Maintain high-quality, accurate administrative processes to support compliance and customer confidence.

• Conduct memorial appointments, completing quotes, orders and payment forms.
• Provide guidance on memorial styles, wording and additional products.
• Liaise with suppliers to support smooth order processing and customer satisfaction.

About You

This role would suit someone who is:

• Compassionate, empathetic and comfortable supporting bereaved families.
• Holds a sales background.
• Ideally holds demonstrable knowledge of cemeteries (preferable).
• ICCM Qualified (Desirable).
• Confident when engaging with customers and funeral professionals.
• Highly organised with strong attention to detail and pride in accurate record-keeping.
• A clear communicator able to explain options and processes sensitively.
• A collaborative team player who can work effectively with grounds teams, site leadership and external suppliers.

What You'll Bring

• Experience in a customer-facing role, ideally within bereavement services, cemeteries, memorials or another sensitive environment.
• Strong interpersonal and communication skills with high emotional intelligence.
• Good administrative capability and confidence using IT systems.
• Ability to manage appointments, payments and records in a structured, compliant manner.
• Experience handling financial transactions and customer documentation.
• Willingness to learn cemetery regulations, burial practices and memorial processes.

What We Offer

• A role that makes a meaningful difference in the lives of families.
• Full training and ongoing support.
• 22-25 days annual leave + bank holidays.
• Company pension, life assurance, and employee assistance programme.
• Sales-based Commission Scheme.
• Annual company bonus.

What are the next steps?

If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.

Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.