Position:
Branch Manager Location:
T & R O'Brien Funeral Directors, Glasgow Job Type:
Full-time, Permanent Salary:
£34,342.15 per annum
We're looking for an experienced, compassionate individual to join our team as a Branch Manager at T & R O'Brien Funeral Directors, Glasgow. You'll play a key leadership role in overseeing funeral operations, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered to the highest standard, while representing Dignity Funeral Directors and building trusted relationships in your local community.
Internally, this role carries the contractual title of
Senior Funeral Director , reflecting its senior leadership position within our funeral business.
Our Mission:
To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.
Our Vision:
The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.
Why This Role Matters As a Branch Manager, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.
Your Impact and Responsibilities As a Branch Manager, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You'll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team.
You'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after.
As a Branch Manager, you will:
Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes. Oversee branch standards and ensure timely, high-quality care of the deceased. Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and
Branch Manager in Elgin employer: Dignity Funerals Limited
A Spicer & Sons Funeral Directors is an exceptional employer that values compassion and professionalism in the sensitive field of funeral services. Located in Harrow, we offer a supportive work culture that prioritises employee well-being and growth, providing opportunities for continuous training and development. Join us to make a meaningful impact in the community while enjoying competitive benefits and a fulfilling career path.
