At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the legal landscape for families in need.
- Benefits: Earn up to £80,000, enjoy 25 days holiday, and benefit from a hybrid work model.
- Other info: Dynamic role with significant growth opportunities in a supportive and inclusive environment.
- Why this job: Make a real difference in people's lives while shaping the future of probate services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not essential.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate.
This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
~25 Days Holiday + Bank Holidays.
~ X2 Life Assurance.
~ Pension Scheme.
~ Hybrid flexible working (3 days in our Maidenhead office).
~ Significant scope for growth and responsibility as the business scales.
To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.
Equality, Diversity and Inclusion Statement: Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. To be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Senior Operations Supervisor (Permanent) in Doncaster employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that values diversity and inclusion, alongside competitive salaries, generous holiday allowances, and significant growth potential as the company scales. Join us in making a meaningful impact on families during their most challenging times while enjoying a fulfilling career path in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Supervisor (Permanent) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with data analysis and operational improvements. Make sure they know you're keen on using tech and AI to streamline processes – that’s a big plus for roles like Senior Operations Supervisor.
✨Tip Number 3
Prepare for interviews by researching Dignity Legal Services and their approach to probate. Understand their mission to modernise the sector and think about how your background can contribute to that vision. Tailor your answers to show you’re aligned with their goals!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Dignity Legal Services. Let’s make a difference together!
We think you need these skills to ace Senior Operations Supervisor (Permanent) in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Supervisor. Highlight your experience in legal services, operations management, and any tech-savvy skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming probate services and how your skills align with our mission at Dignity Legal Services. Keep it engaging and personal!
Showcase Your Data Skills:Since we’re all about using data to drive improvements, make sure to highlight any experience you have with data analysis or operational metrics. We love candidates who can identify bottlenecks and suggest solutions!
Apply Through Our Website:Don’t forget to hit that 'apply' button on our website! It’s the best way for us to receive your application and get you into our review process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, make sure you understand Dignity Legal Services and its mission to revolutionise probate services. Familiarise yourself with their values, recent developments, and how they leverage technology like AI to improve operations. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Senior Operations Supervisor, you'll be leading a team of probate case managers. Prepare examples from your past experiences where you've successfully managed teams, implemented processes, or driven operational improvements. Highlight your ability to foster a collaborative environment and maintain high standards.
✨Demonstrate Data Literacy
Since the role requires a high level of technical and data literacy, come prepared to discuss how you've used data to identify bottlenecks and drive improvements in previous roles. Be ready to share specific metrics or frameworks you've established that led to successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company's plans for integrating automation and AI into their processes, or how they measure success in their operations. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
