Apprentice Funeral Support Operative in Dingwall, Highland

We're looking for a compassionate and reliable individual to join our team at D Gunn Funeral Directors in Dingwall as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life's most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Your role will ensure that families feel supported, respected, and reassured throughout the entire way. Being a Funeral Service Operative means playing a central part in one of life's most significant moments. As a Funeral Services Operative (Level One), you will:

• Provide dignified and professional care for the deceased
• Support Funeral Directors in delivering seamless service and ceremonial work
• Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
• Maintain high standards of presentation for vehicles and facilities, ensuring they are well-maintained
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, providing out-of-hours support, including dignified collection and transfer of the deceased into care
• Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
• Support with chapel visits and interactions with families in a calm and respectful manner
• Carry out all duties involving the deceased with the utmost care and professionalism

Skills and Knowledge:

• Holds a Full UK Driving Licence (Essential)
• Has a respectful, caring approach when supporting both colleagues and families
• Is physically capable of manual handling tasks, including lifting and carrying
• Is reliable, flexible, and able to work outside standard hours when needed
• PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided)
• No previous funeral experience is necessary; complete training, uniform, and support will be provided

What you can expect from us:

• Up to 25 days' annual leave (increasing with service) plus bank holidays
• Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution
• 4% matched pension to help you build long-term financial security
• Life assurance cover at 2x your salary to support your loved ones
• Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers
• Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling
• Ongoing training and development, including internal learning pathways and apprenticeship opportunities
• Free on-site parking available at most of our locations

If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.