Crematorium Assistant - Grounds Person in Brighton

Join us in ensuring every goodbye is dignified and meaningful. We have a vacancy for a Crematorium Assistant to join our dedicated team at Downs Crematorium. You will play a vital role in supporting the daily operations of the crematorium, contributing to an environment of respect and dignity while providing essential assistance to both our staff and the families we serve.

The role

As a Crematorium Assistant, you will provide hands-on support across a variety of operational tasks. From preparing chapels and managing cremation processes to maintaining the grounds and liaising with families, your work will ensure services are delivered with care and dignity.

Key responsibilities:

• Maintain the grounds to the highest standard in accordance with recognised horticultural and grounds maintenance practices.
• Undertake the full range of gardening, cemetery and horticultural tasks.
• Manage various administrative tasks which include the accurate processing of sensitive information and legal documentation in regard to cremation and burial paperwork.
• Communicate regularly with clients through all avenues be it email, face-to-face and telephone as well as preparing letters.
• Coordinate with Funeral Directors, Ministers, and families to ensure specific service requests are accurately recorded.
• Responsible for opening and closing the site gates and book of remembrance room.
• Ensure the highest standards of housekeeping both in and outside the Chapel and ancillary rooms.
• Prepare chapels for each service considering client needs including varying religious requirements.
• Conduct witness interments and scattering of the cremated remains.
• Ensure the consistent delivery of the highest levels of client service.

About You

We’re looking for someone who:

• Able to work effectively in physically demanding environments.
• Excellent customer service experience and ability to build rapport with people easily.
• High attention to detail is essential.
• Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email.
• Ability to successfully multitask and meet multiple deadlines.
• Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel).
• Presentable at all times, acting with professional conduct and showing empathy.

What We Offer

• A fulfilling and meaningful role supporting families in your community.
• Full training and personal development opportunities.
• 30 - 33 days annual leave, inclusive of bank holidays.
• Company pension, employee assistance programme, and life assurance.
• Uniform and all necessary equipment provided.

We wouldn’t be able to provide this essential service without the dedication of our people. If you’d like to join a compassionate team committed to delivering the highest standards of care - we’d love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us

At Dignity, we’re here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life’s most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We’re proud to offer a truly personal and attentive service - one that’s tailored to the individual needs and wishes of every family we support.

We’re also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.

If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.