Position: Funeral Service Specialist
Location: Jennings Funeral Directors, Codsall, Wolverhampton
Job Type: Full time, 12 Month Fixed Term Contract (Maternity Cover)
Salary: £26,708.34 per annum
We're looking for an empathetic and well-organised individual to join our team at Jennings Funeral Directors, as a Funeral Service Specialist. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Codsall, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will: Supporting families with empathy, professionalism, and attention to detail
Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
Oversee day-to-day branch operations, including administration and presentation
Liaise with suppliers such as ministers, celebrants, and florists
Lead chapel visits, as required, supporting the families with their requests
Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
Represent the branch in the local community and contribute to outreach
Train in Funeral Conducting to assist with ceremonial duties during peak times
Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
We're looking for someone with/is: Compassion, calmness, and empathy in emotionally sensitive situations.
Experience in customer service, care, or admin (beneficial - complete training is provided).
Communication, organisation, and administrative skills - confident with legal paperwork.
PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
Confident working independently, with branch-level responsibility.
Comfortable in settings where the deceased may be resting, including chapel visits.
Willingness to work flexibly (including weekends/on-call if needed).
A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
What you can expect from us
We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow. Time to recharge - Up to 25 days' annual leave (increasing with service) plus
Funeral Service Specialist in Codsall employer: Dignity Funerals Limited
A Spicer & Sons Funeral Directors is an exceptional employer that values compassion and professionalism in the sensitive field of funeral services. Located in Harrow, we offer a supportive work culture that prioritises employee well-being and growth, providing opportunities for continuous training and development. Join us to make a meaningful impact in the community while enjoying competitive benefits and a fulfilling career path.
