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- Tasks: Support families during sensitive moments and provide dignified care for the deceased.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, professionalism, and a Full UK Driving Licence are essential; no prior experience needed.
- Other info: Comprehensive training and support provided to help you succeed.
The predicted salary is between 21600 - 29500 £ per year.
Location: Greater Glasgow Administration Centre, Clydebank
Job Type: Full-time, permanent - 38.33 hours per week
Salary: £25,652.00 per annum plus on-call payments
We are looking for a compassionate and reliable individual to join our team at our Greater Glasgow Administration Centre in Clydebank as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters...
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities...
Being a Funeral Service Operative means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families’ wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.
- Provide dignified and professional care for the deceased
- Support Funeral Directors in delivering seamless service and ceremonial work
- Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
- Maintain high standards of presentation for vehicles and facilities, and ensuring they are well-maintained
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
- Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
- Support with chapel visits and interactions with families in a calm and respectful manner
- Carry out all duties involving the deceased with the utmost care and professionalism
Skills and Knowledge...
- Demonstrates empathy, professionalism, and composure under pressure
- Has a respectful, caring approach when supporting both colleagues and families
- Is physically capable of manual handling tasks, including lifting and carrying
- Is comfortable working in direct contact with the deceased in a variety of conditions
- Is reliable, flexible, and able to work outside standard hours when needed
- Takes pride in presenting themselves in a professional and dignified manner
- Holds a Full UK Driving Licence (essential)
- No previous funeral experience is necessary - complete training, uniform, and support will be provided.
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
Here to help, whenever you need.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.
Funeral Service Operative in Clydebank employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Operative in Clydebank
✨Tip Number 1
Get to know the company! Research Dignity and understand their values around compassion and care. This will help you connect with the interviewers and show that you're genuinely interested in supporting families during tough times.
✨Tip Number 2
Practice your empathy skills! Think about how you would approach a grieving family and what kind of support they might need. Role-playing these scenarios can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! Make sure you present yourself professionally, as first impressions matter. A neat appearance shows respect for the role and the families you'll be working with.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there!
We think you need these skills to ace Funeral Service Operative in Clydebank
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share any experiences where you've supported others, especially in tough times. This role is all about empathy, so make sure we feel that in your words.
Be Professional and Respectful: Remember, this isn't just any job; it's a sensitive role. Use a respectful tone throughout your application. Highlight your professionalism and how you handle challenging situations with grace.
Highlight Relevant Skills: Even if you don't have direct funeral experience, focus on skills that matter! Talk about your reliability, flexibility, and any manual handling experience. We want to know how you can contribute to our team.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It helps streamline the process and ensures your application gets the attention it deserves!
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role's Sensitivity
Before your interview, take some time to reflect on the emotional weight of the Funeral Service Operative role. Think about how you can demonstrate empathy and compassion during your conversation. This will show that you understand the importance of the position and are ready to support families in their time of need.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle sensitive situations and manual tasks. Be ready to discuss how you would approach various scenarios, such as interacting with grieving families or managing the care of the deceased. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Professionalism
Dress appropriately and maintain a respectful demeanour throughout the interview. This role requires a high level of professionalism, so make sure to convey that in your appearance and behaviour. Remember, first impressions matter, especially in a role that deals with such significant moments in people's lives.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, training programmes, and how they support their staff. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and expectations.
