Cluster Manager in Plymouth

Location: Plymouth, Ken Newcombe Funeral Directors. (Covering branches within Cornwall, Plymouth, and Devon)

Job Type: Full-Time, Permanent

Salary: Competitive

Are you ready to lead with purpose, inspire teams to excel, and make a meaningful impact on the lives of others? If you are a strategic leader passionate about exceptional service and driving business growth, this is the role for you.

As a Cluster Manager, you will hold overall accountability for the business and financial performance across multiple funeral homes in your cluster. You will have the opportunity to shape the future of our services, driving growth in funeral volumes, funeral plans, and memorial sales while ensuring every client experiences the highest standard of care and compassion. Your leadership will be instrumental in developing our trusted funeral brands and fostering high-performing, collaborative teams. Together, we will work toward our vision of becoming the UK’s most respected, trusted, and valued end-of-life service provider.

In this role you will:

• Oversee operations across multiple funeral homes, ensuring seamless, high-quality service at every level.
• Drive growth in funeral volumes, funeral plan sales, and memorial offerings through innovative strategies and community engagement.
• Manage costs effectively to maintain financial health while supporting business growth.
• Ensure every client feels cared for, confident in our services, and trusting that their loved ones are treated with dignity and respect.

We pride ourselves on working as One Team. Every colleague is committed to delivering exceptional care for our clients and maintaining the highest standards for the deceased in our care. Equally, we value and support one another, creating a culture of pride, collaboration, and excellence in everything we do.

Why this role is right for you:

• You have multi-site management experience and a proven track record of successfully leading teams and multiple brands.
• You thrive in creating and sustaining a positive, inclusive culture where teams feel supported and motivated.
• You bring expertise in client-centric roles, consistently delivering exceptional service.
• You excel in driving strategic growth and building strong community connections.
• You possess commercial acumen, confidently managing costs while driving revenue.
• You are agile, organised, and a natural leader who can coach and develop teams to deliver outstanding results.
• You can confidently navigate regulated environments, ensuring full compliance with all standards.
• You hold a full UK Manual Driving License and are ready to travel between sites as needed.

What we offer to you:

• Competitive Annual Salary
• Car Allowance of £4,500 per annum
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Life Assurance X2 Salary.
• Access to our Internal Development Schemes.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement: Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement: Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.