Cluster Manager

Position: Cluster Manager
Location: Covering Hertfordshire, including Baldock, Ware, St Albans
Job Type: Full-Time, 38.33 Hours per week
Salary: Up to £60,000 per annum + £4500 Car Allowance
Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth? Are you motivated by delivering high performance through strong and engaging leadership of your teams? Then we\’d love to hear from you. #WorkingWithDignity #DignifiedCareers
Our Cluster Managers play a vital role in developing our funeral brands and high-performing teams across multiple sites in the region. They help us to achieve our vision to be the most trusted, respected and valued end of life service provider in the UK.

Delivering exceptional client service is at the heart of what we do. We want our clients to be confident that they can rely on us to understand their needs, take care of all their arrangements; and confident that they can trust us to look after their loved ones.

We operate as One Team to meet the clients needs, every colleague is responsible for providing an efficient and effective service to our clients and making sure the deceased in our care are well looked after. We also care for each-other, taking pride in the quality of service and standards we deliver and in ourselves and our working environments.

We\’d love to hear from you if you…

• Have previous multi-site management experience leading multiple brands and teams to success.
• Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
• Have operated in a customer centric role that has delivered exceptional client service levels.
• Have demonstrable leadership and management capability and is comfortable working within a changing environment.
• Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which they operate.
• Are an agile, well-organised, and motivational leader who can engage, coach and develop individuals to deliver results.
• Have strong commercial acumen and can understand and implement practices that makes a business successful.
• Can effectively manage costs and operate in a regulated environment.
• Have a full UK Manual Driving License – Site travel is included in this role.

We wouldn\’t be able to provide this integral service without our people. If you\’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What we offer to you:

• Up to an annual salary of £60,000 + £4500 car allowance
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Life Assurance X2 Salary.
• Comprehensive Sickness Scheme.
• Access to our Internal Development Schemes.

What are the next steps?
To join us in this role, simply hit the \’apply\’ button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.