At a Glance
- Tasks: Lead and innovate in probate operations, enhancing service delivery with tech and automation.
- Company: Join Dignity Legal Services, transforming the probate experience for families across the UK.
- Benefits: Competitive salary up to £80,000, 25 days holiday, and hybrid working model.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in people's lives by modernising essential legal services.
- Qualifications: Strong leadership skills and a passion for tech; legal experience is a plus but not required.
The predicted salary is between 80000 - 80000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: Up to £80,000 per annum depending on experience
It's a fundamental part of being human - yet the legal services that should support people at that moment, particularly probate, have changed very little in decades. Dignity Legal Services is being built to change that. We are a new legal services business within the Dignity Group, created to fundamentally improve how probate services are delivered at scale. Dignity is the UK's leading provider of end-of-life services, helping more than 70,000 families arrange a funeral every year. We are building Dignity Legal Services from the ground up, powered by Farewill's market-leading probate technology and expertise. By rebuilding how probate works, we have the chance to make a meaningful difference to thousands of families every year - delivering a service that is faster, clearer and more human, at scale.
As Senior Legal Operations Manager, you'll be responsible for designing and running a clear, scalable probate operating model. You'll lead and grow a team of probate case managers, bring consistency and structure to delivery, and work closely with legal, product and technology teams to modernise how probate is delivered - including exploring how automation and AI can reduce time to complete probate. This role plays a critical part in making it simpler, faster and more transparent, while maintaining strong quality and regulatory standards as volumes grow.
- Reduce time to complete probate while maintaining high quality and compliance standards.
- Establish QA frameworks and performance metrics across the probate journey.
- Use data to identify bottlenecks and drive operational improvements.
- High level of technical and data literacy, with a genuine interest in automation and AI.
- Experience in legal services or probate is beneficial but not essential - mindset and capability matter more than tenure.
Annual salary of up to £80,000 depending on experience.
~25 Days Holiday +
Senior Operations Manager (Hybrid) in Cardiff employer: Dignity Funerals Limited
Dignity Legal Services is an exceptional employer, offering a unique opportunity to be part of a transformative legal services business that prioritises innovation and human connection. With a hybrid working model in Maidenhead, employees benefit from a supportive work culture that values collaboration and personal growth, alongside competitive salaries and generous holiday allowances. Join us in making a meaningful impact on families during their most challenging times, while enjoying the advantages of working with cutting-edge technology and a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager (Hybrid) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the legal services industry, especially those involved in probate. Attend events, join online forums, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Dignity Legal Services is all about improving probate services, so think about how your skills can contribute to that mission. Be ready to share examples of how you've driven operational improvements in the past.
✨Tip Number 3
Showcase your data literacy! Since the role involves using data to identify bottlenecks, be prepared to discuss your experience with data analysis and how it has led to operational success. Bring along any relevant metrics or case studies to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our mission to modernise probate services.
We think you need these skills to ace Senior Operations Manager (Hybrid) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Operations Manager. Highlight your experience in operations, especially any work with legal services or process improvements. We want to see how your skills align with our mission to modernise probate services!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming probate services and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Data Skills:Since data literacy is key for this role, don’t forget to mention any experience you have with data analysis or using metrics to drive improvements. We’re keen to see how you can help us identify bottlenecks and enhance our operations!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Company Inside Out
Before your interview, take some time to research Dignity Legal Services and its mission. Understand how they aim to revolutionise probate services and what their values are. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Operational Expertise
As a Senior Operations Manager, you'll need to demonstrate your ability to design and implement scalable operating models. Prepare specific examples from your past experiences where you've successfully led teams or improved processes. Be ready to discuss how you can apply these skills to enhance the probate journey.
✨Emphasise Data-Driven Decision Making
Since the role involves using data to identify bottlenecks and drive improvements, be prepared to talk about your experience with data analysis. Share examples of how you've used data to inform decisions and improve operational efficiency in previous roles.
✨Be Ready to Discuss Automation and AI
Given the focus on modernising probate delivery through technology, it’s crucial to express your interest in automation and AI. Think about how these technologies can streamline processes and prepare to share any relevant experiences or ideas you have on implementing such solutions.
