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- Tasks: Lead funeral operations, ensuring exceptional service and community engagement.
- Company: Dignity is a trusted name in funeral services, supporting families with compassion and professionalism.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company pension.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership and strong commercial acumen are essential.
- Other info: Full training provided; opportunity to impact local communities positively.
The predicted salary is between 28800 - 42000 £ per year.
Location: S. Wellens & Sons Funeral Directors, Middleton
Job Type: Full-time, 38.33 hours per week
Salary: Competitive
Are you a commercially minded and people-focused leader looking to make a real difference? We are looking for a dynamic and driven Business Leader to oversee the operations and performance of our funeral branches within the S. Wellens & Sons Funeral Directors brand. As a key figure within our team, you will be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth - all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you will ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You will take ownership of operations, people, client satisfaction, and local marketing initiatives - helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
- Lead and manage day-to-day operations across multiple branches
- Drive revenue growth through effective service offerings and client engagement
- Deliver excellent service and respectful care for clients and the deceased
- Uphold all industry, regulatory, and company standards
- Develop and execute marketing plans to grow brand presence locally
- Foster relationships within the local community through outreach and events
- Manage financial performance and cost control to ensure long-term sustainability
- Recruit, train, coach, and support your team to deliver consistently high performance
- Ensure compliance with FCA standards for all funeral planning activity
About You
We are looking for someone who:
- Has proven experience in leading high-performing teams
- Brings strong commercial, financial, and operational acumen
- Is empathetic, service-oriented, and committed to excellent client outcomes
- Has knowledge of marketing principles, including digital and community engagement
- Enjoys analysing data and making insight-driven decisions
- Is confident working independently and thrives on delivering results
- Has excellent communication, planning, and problem-solving skills
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience:
- Background in multi-site or regional management
- Understanding of funeral or service-based industries
- Competence with financial and performance reporting tools
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Car allowance (if applicable)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you are ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we are here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us. With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We are proud to offer a truly personal and attentive service - one that is tailored to the individual needs and wishes of every family we support. We are also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Business Leader (Funeral Operations) in Manchester employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader (Funeral Operations) in Manchester
✨Tip Number 1
Familiarise yourself with the funeral industry and its regulations. Understanding the specific challenges and standards in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network within the local community and industry. Attend events or join groups related to funeral services to build connections. This can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the values of compassion and professionalism. Think of examples from your past experiences where you've successfully led teams in challenging situations.
✨Tip Number 4
Research S. Wellens & Sons Funeral Directors specifically. Understand their brand, values, and community involvement. Tailoring your approach to reflect their mission will show that you're a great fit for their team.
We think you need these skills to ace Business Leader (Funeral Operations) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, operations, and client service. Use specific examples that demonstrate your ability to manage teams and drive revenue growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the funeral industry and your commitment to compassionate service. Mention how your skills align with the responsibilities outlined in the job description, particularly in community engagement and operational excellence.
Showcase Your Leadership Style: In your application, emphasise your leadership style and how it fosters high-performing teams. Provide examples of how you've successfully recruited, trained, and supported team members in previous roles.
Highlight Relevant Skills: Make sure to include any experience with financial performance reporting, marketing principles, and data analysis. These skills are crucial for the Business Leader position and will set you apart from other candidates.
How to prepare for a job interview at Dignity Funerals Limited
✨Show Your Empathy
As a Business Leader in Funeral Operations, empathy is key. Be prepared to discuss how you've handled sensitive situations in the past and demonstrate your understanding of the emotional aspects of the role.
✨Highlight Your Leadership Experience
Make sure to share specific examples of how you've successfully led high-performing teams. Discuss your approach to coaching and developing team members, as this will be crucial for the role.
✨Understand the Industry Standards
Familiarise yourself with the regulatory and industry standards relevant to funeral services. Being knowledgeable about these will show that you are serious about compliance and quality care.
✨Prepare for Financial Discussions
Since the role involves managing financial performance, be ready to talk about your experience with budgeting, cost control, and revenue growth strategies. Use data-driven examples to illustrate your points.
