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For Companies At a Glance
- Tasks: Lead and manage crematorium operations, ensuring exceptional service and team performance.
- Company: Join Dignity, a trusted funeral provider with over 200 years of history and community impact.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a company bonus.
- Why this job: Make a meaningful difference in people's lives while leading a compassionate team.
- Qualifications: Strong management experience and empathy in emotionally sensitive settings are essential.
- Other info: Full training and support provided; diverse candidates encouraged to apply.
The predicted salary is between 41000 - 57400 £ per year.
Position: Crematorium Business Leader
Location: East Riding Crematorium, Driffield
Job Type: Full-time, 38.33 hours per week
Salary: From £41,000 per annum
Are you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We\’re looking for an inspiring and proactive Business Leader to manage and grow operations at our East Riding Crematorium – ensuring exceptional service for families, strong team performance, and sustainable business results.
As the key leader at your crematorium, you\’ll oversee every aspect of the site – from service delivery and standards to community outreach and revenue generation – all while ensuring care, dignity, and professionalism at every stage.
Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you\’ll ensure these values are honoured every day – by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.
The Role
This is a high-impact role where your leadership will drive both operational success and customer satisfaction. You\’ll be responsible for leading your team, overseeing day-to-day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.
Key Responsibilities:
- Lead all aspects of crematorium operations, ensuring exceptional service and legal compliance
- Manage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staff
- Oversee daily scheduling, chapel coordination, and the cremation process with dignity and precision
- Always ensure respectful and professional care for the deceased
- Develop and implement marketing strategies to raise awareness and increase memorialisation uptake
- Monitor financial performance, cost control, and resource allocation to ensure profitability
- Build strong relationships with funeral directors, clergy/celebrants, and local stakeholders
- Uphold high standards of Health and Safety, environmental compliance, and site presentation
- Ensure compliance with FCA standards for all pre-need funeral and memorial plans
About You
We\’re looking for someone who:
- Has a strong background in team and operational management
- Leads with empathy, integrity, and professionalism
- Understands the importance of delivering service excellence in emotionally sensitive settings
- Has strong commercial awareness and confidence in managing budgets and KPIs
- Is a confident communicator, both with staff and members of the public
- Is comfortable using systems and tools for scheduling, reporting, and compliance
- Can work autonomously and make sound decisions under pressure
Desirable experience:
- Experience managing crematorium, cemetery, or other service-based facilities
- Strong understanding of environmental and legal regulations in the cremation sector
- Knowledge of memorialisation products and crematoria-based customer services
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you\’re ready to bring care and professionalism to an essential service, simply click the \’apply\’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK\’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK\’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country\’s largest will writer and one of the UK\’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We\’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\’re from, and whatever your life looks like, we\’d love to hear from you. And if there\’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Business Leader (Crematoria) in Driffield, North Humberside employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Leader (Crematoria) in Driffield, North Humberside
✨Tip Number 1
Familiarise yourself with the cremation sector and its regulations. Understanding the legal and environmental standards will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the funeral and cremation industry. Attend local events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in emotionally sensitive environments. This will highlight your ability to lead with empathy and professionalism.
✨Tip Number 4
Research Dignity and their values thoroughly. Being able to articulate how your personal values align with theirs during the interview will set you apart as a candidate who truly understands the mission of the company.
We think you need these skills to ace Business Leader (Crematoria) in Driffield, North Humberside
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Crematorium Business Leader position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, particularly in team management and operational roles. Use specific examples that demonstrate your ability to deliver service excellence in sensitive environments.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the values of Dignity. Highlight your commercial awareness and any relevant experience in the cremation sector or similar service-based facilities.
Highlight Relevant Skills: Make sure to emphasise skills such as empathy, communication, and decision-making under pressure. These are crucial for the role and will help you stand out as a candidate who can lead effectively in emotionally charged situations.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role's Impact
Before the interview, take time to understand how the Crematorium Business Leader role impacts families and the community. Be prepared to discuss how you can uphold the values of compassion and professionalism that are crucial in this sector.
✨Showcase Your Leadership Skills
Highlight your experience in team management and operational oversight. Prepare examples of how you've successfully led teams in emotionally sensitive environments, ensuring service excellence and team performance.
✨Demonstrate Commercial Awareness
Be ready to discuss your understanding of financial performance, cost control, and resource allocation. Share specific instances where you've managed budgets or improved profitability in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making under pressure. Think of scenarios where you had to make tough choices while maintaining dignity and care, and be ready to explain your thought process.
