Position:
Casual Funeral Service Specialist Location:
Roberts & Brain Funeral Directors, Smethwick Job Type:
Casual Salary:
£13.40 per hour
We're looking for a compassionate and adaptable individual to join us as a Casual Funeral Service Specialist, providing vital support across a network of funeral homes within our Roberts & Brain Funeral Directors. This role is offered on a casual basis, ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.
If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you.
Our Mission:
To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.
Our Vision:
The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.
Why This Role Matters At Dignity, every farewell matters. As a Funeral Service Arranger, you'll ensure that families always receive the same warmth, professionalism, and attention to detail, no matter which location they walk into.
The Role This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.
Key Responsibilities:
Support families with empathy, professionalism, and attention to detail. Arrange funerals in line with individual wishes, cultural practices, and legal requirements. Travel between funeral homes to provide cover as needed, supporting with arrangements, branch duties, and ceremonial activities. Manage multiple funeral arrangements simultaneously at different stages of progress. Liaise with ministers, celebrants, florists, and other suppliers. Guide families through Funeral Plan options as trained. Represent the brand and Dignity in each community with consistency and compassion. Train in Funeral Conducting to assist with ceremonial duties during busy periods. Maintain branch presentation, administration, and customer care standards across all locations. About You We're looking for someone who:
Brings compassion, professionalism, and calm under pressure. Thrives in changing environments and enjoys supporting different teams. Has excellent communication, administration, and organisational skills. Is confident managing multiple tasks and arrangements at varying stages. Holds a Full UK Driving Licence and is comfortable with regular travel between locations. Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits. Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided). Has flexibility to work occasional weekends. Previous experience in funeral care, administration, or a customer-facing role is beneficial. What you can expect from us We're committed to a supportive environment and benefits that help you feel valued as part of the Dignity Funeral Directors team.
Time to recharge -
Up to 22 days' annual leave (pro-rata) plus
Casual Funeral Service Specialist in Brentwood employer: Dignity Funerals Limited
A Spicer & Sons Funeral Directors is an exceptional employer that values compassion and professionalism in the sensitive field of funeral services. Located in Harrow, we offer a supportive work culture that prioritises employee well-being and growth, providing opportunities for continuous training and development. Join us to make a meaningful impact in the community while enjoying competitive benefits and a fulfilling career path.
