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- Tasks: Support families in creating meaningful memorials with compassion and care.
- Company: Join Dignity, a trusted name in end-of-life services with over 200 years of history.
- Benefits: Competitive salary, commission scheme, generous leave, and ongoing training.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, strong communication skills, and experience in client support roles.
- Other info: Be part of a diverse team dedicated to compassionate service and community engagement.
The predicted salary is between 27000 - 37800 £ per year.
Location: Glynn Valley Crematorium, Bodmin, Cornwall
Job Type: Full-time, 9-month Fixed Term Contract
Salary: £27,000 per annum + OTE
Are you a compassionate, empathetic individual with strong interpersonal skills? We are seeking a Memorial Consultant to join our team at Glynn Valley Crematorium, where you will support families in creating lasting tributes for their loved ones. This role blends care, consultation, and support.
Why This Role Matters
At CMG, we help families create meaningful memorials that honour the lives of their loved ones. As a Memorial Consultant, you will guide clients with care, offer suitable options, and ensure each memorial is a true reflection of the person being remembered.
The Role
As a Memorial Consultant, you will work with families to help them choose and personalise memorials that suit their wishes and budget. You will provide clear, compassionate advice while maintaining excellent client service and meeting agreed performance goals.
Key Responsibilities:
- Meet with families to discuss and recommend memorial options, including plaques, headstones, and garden placements.
- Guide clients through the memorial selection, personalisation, and installation process.
- Present memorial products clearly and compassionately, ensuring clients understand their options.
- Maintain accurate records of client interactions and orders.
- Coordinate with site teams, suppliers, and administrative colleagues to ensure smooth order processing.
- Participate in site events, memorial open days, and community engagement activities.
About You
We’re looking for someone who:
- Has a natural empathy and ability to support grieving families with sensitivity.
- Possesses strong interpersonal and communication skills.
- Is a confident communicator with strong active listening skills.
- Is organised and detail-oriented, with excellent administrative abilities.
- Has experience in client support, retail, bereavement services, or similar client-facing roles.
- Is comfortable using IT systems to manage client records and documentation.
What We Offer
- A role that makes a meaningful difference in the lives of families.
- Full training and ongoing support.
- 22-25 days annual leave + bank holidays.
- Company pension, life assurance, and employee assistance programme.
- Memorial Sales based Commission Scheme.
- Annual company bonus.
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company.
As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Memorial Consultant in Bodmin employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Memorial Consultant in Bodmin
✨Tip Number 1
Get to know the company! Research Dignity and Glynn Valley Crematorium to understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your active listening skills. During interviews, it's crucial to listen carefully to the questions asked and respond thoughtfully. This shows your empathy and ability to support grieving families, which is key for a Memorial Consultant.
✨Tip Number 3
Prepare some examples from your past experiences that highlight your interpersonal skills and how you've supported clients. This will demonstrate your capability to handle sensitive situations with care and professionalism.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Memorial Consultant in Bodmin
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. This role is all about supporting families during tough times, so share any relevant experiences that highlight your compassionate nature.
Be Clear and Concise: Make sure your application is easy to read. Use straightforward language and structure your thoughts clearly. We want to see your communication skills in action, so keep it professional yet approachable.
Highlight Relevant Experience: Don’t forget to mention any past roles that relate to client support or bereavement services. We’re looking for someone with a background that aligns with the responsibilities of a Memorial Consultant, so make those experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role
Before your interview, take some time to really understand what a Memorial Consultant does. Familiarise yourself with the key responsibilities and think about how your skills align with supporting families during their difficult times. This will help you articulate your fit for the role.
✨Show Your Empathy
This role requires a lot of compassion and empathy. During the interview, share personal experiences or examples where you've supported someone in need. This will demonstrate your ability to connect with grieving families and show that you genuinely care.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewers. Inquire about the training process, team dynamics, or how they measure success in this role. This shows your interest in the position and helps you gauge if it's the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewers by nodding, maintaining eye contact, and responding thoughtfully to their questions. This will showcase your strong interpersonal skills and your ability to communicate effectively.
