Funeral Service Specialist Supervisor in Birkenhead

We're looking for an empathetic and well-organised individual to join our team at J C Clarke Funeral Directors as a Funeral Service Arranger. You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Based at our branch in Cheshire you'll take pride in the day-to-day running of the branch - supporting families, ensuring high standards, and building trusted local relationships. With the aim of becoming the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Why This Role Matters

Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.

The Role

This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is right. You will be a steady, professional hand when people need it most.

Key Responsibilities:

• Coach and support the Funeral Service Specialist Level 1 in handling arrangements and customer care - including mentoring and training.
• Support with arranging funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Act as the senior point of contact in the absence of the Cluster Manager or Senior Funeral Director.
• Lead in building and growing relationships with care homes, hospices, GPs and local groups.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach - attend community events and memorial services.
• Uphold Dignity's standards of professionalism, care, and service.

About You

We're looking for someone who:

• Brings compassion, calm, and empathy to emotionally sensitive situations.
• Has strong communication, organisation, and administrative skills - confident with legal paperwork.
• Has knowledge and awareness of funeral processes including regulatory and cultural.
• Is confident working independently, with branch-level responsibility.
• Has experience within a team leader or managerial role.
• Is comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on-call if needed).
• Holds a Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
• Is resilient, able to deal with complex situations and remain calm under pressure.

What We Offer

• A meaningful career supporting families through difficult times.
• Full training and ongoing personal development, including Funeral Plan Consultancy.
• The opportunity to take responsibility for a branch and build your reputation locally.
• 30 - 33 days annual leave, inclusive of bank holidays.
• Uniform and all necessary equipment provided.
• Company pension, employee assistance programme, and life assurance.

We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.

Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.