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- Tasks: Lead a compassionate team through the funeral process, supporting families and ensuring smooth operations.
- Company: Join Dignity, a trusted name in funeral care with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, training opportunities, and a company pension.
- Other info: Full training provided; no previous funeral experience necessary.
- Why this job: Make a real difference in your community by supporting families during difficult times.
- Qualifications: Experience in team leadership and a caring, professional approach are essential.
The predicted salary is between 29159 - 29159 £ per year.
Position: Funeral Operations Team Leader
Location: H & HJ Hutesons, Barton upon Humber
Job Type: Full-time, permanent
Salary: £29,159.93 per annum
We're looking for a compassionate and reliable individual to join our team at H & HJ Hutesons, Barton upon Humber as a Funeral Operations Team Leader (FSO Level 3).
The Role
- Support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- Help maintain our trusted presence in the community as a representative of both your local branch and the wider Dignity Group.
- Support your team through training and mentoring, stay up to date with all training requirements for the role, and actively be the main point of contact for all Funeral Service Operatives within your branch and team.
- Conduct regular one to ones, team meetings, and support the Funeral Director within your branch.
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and lead back of house, including service delivery.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
- Confident in overseeing team training, mentoring, and conducting regular 121's.
- Experience within a Team Leader or shift management role.
- Demonstrates empathy, professionalism, and composure under pressure.
- Has a respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- Takes pride in presenting themselves in a professional and dignified manner.
- Holds a Full UK Driving Licence (essential).
- No previous funeral experience is necessary; however, experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
- A fulfilling and meaningful role supporting families in your community.
- Full training and personal development opportunities.
- 30 - 33 days annual leave, inclusive of bank holidays.
- Uniform and all necessary equipment provided.
- Company pension and life assurance.
- Access to an employee assistance programme for wellbeing support.
- Annual company bonus.
We wouldn't be able to provide this essential service without the dedication of our people. To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work.
Operations Lead (f/m/d) in Bath employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead (f/m/d) in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry or related fields. Attend local events or join online groups to connect with others who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how your past experiences align with the responsibilities of a Funeral Operations Team Leader, and be ready to share those stories.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with potential employers, express why you want to work in this field and how you can contribute to their mission of supporting families with compassion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Dignity.
We think you need these skills to ace Operations Lead (f/m/d) in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing how you can bring your unique strengths to our team!
Show Your Compassion: Since this role involves supporting families during difficult times, it’s important to convey your empathy and understanding in your application. Share any relevant experiences that demonstrate your caring nature.
Apply Through Our Website: We encourage you to hit that 'apply' button on our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity with Dignity.
How to prepare for a job interview at Dignity Funerals Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Funeral Operations Team Leader. Familiarise yourself with the funeral process and the importance of compassion in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your experience in managing and mentoring others. Prepare examples from your past roles where you've successfully led a team or handled challenging situations. This will highlight your capability to support and train Funeral Service Operatives effectively.
✨Emphasise Empathy and Professionalism
Given the sensitive nature of the job, be ready to discuss how you handle emotional situations with families. Share specific instances where you've shown empathy and professionalism under pressure. This will reassure the interviewers that you can maintain composure while providing support.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and how they support their staff. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.