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For Companies At a Glance
- Tasks: Lead a compassionate team in supporting families during sensitive moments.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and wellbeing support.
- Other info: Full training provided; flexible hours and a supportive work environment.
- Why this job: Make a real difference in your community by providing meaningful support to families.
- Qualifications: Experience in team leadership; empathy and professionalism are key.
The predicted salary is between 29159 - 29159 £ per year.
Location: H & HJ Hutesons, Barton upon Humber
Job Type: Full-time, permanent
Salary: £29,159.93 per annum
We're looking for a compassionate and reliable individual to join our team at H & HJ Hutesons, Barton upon Humber as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You'll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
You'll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.
Key Responsibilities:
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and lead on inter cares.
- Complete Garage orders to support operational efficiency and able to lead back of house, including service delivery
- Support the Funeral Director in delivering a seamless service and ceremonial work
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with the business requirements
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
About You
We're looking for someone who:
- Confident in overseeing team training, mentoring and conducting regular 121's
- Has experience within a Team Leader or shift management role
- Demonstrates empathy, professionalism, and composure under pressure
- Has a respectful, caring approach when supporting both colleagues and families
- Is physically capable of manual handling tasks, including lifting and carrying
- Is comfortable working in direct contact with the deceased in a variety of conditions
- Is reliable, flexible, and able to work outside standard hours when needed
- Takes pride in presenting themselves in a professional and dignified manner
- Holds a Full UK Driving Licence (essential)
No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
- A fulfilling and meaningful role supporting families in your community
- Full training and personal development opportunities
- 30 - 33 days annual leave, inclusive of bank holidays
- Uniform and all necessary equipment provided
- Company pension and life assurance
- Access to an employee assistance programme for wellbeing support
- Annual company bonus
We wouldn't be able to provide this essential service without the dedication of our people. If you'd like to join a compassionate team committed to delivering the highest standards of care - we'd love to hear from you.
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Funeral Operations Team Leader in Bath employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Team Leader in Bath
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the funeral industry. A personal recommendation can go a long way in landing that Funeral Operations Team Leader role.
✨Tip Number 2
Prepare for the interview by researching Dignity and understanding their values. Show them you’re not just looking for any job, but that you genuinely care about supporting families during tough times.
✨Tip Number 3
Practice your responses to common interview questions, especially those around empathy and team leadership. We want to see how you handle pressure and support your team, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our compassionate team at Dignity.
We think you need these skills to ace Funeral Operations Team Leader in Bath
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. This role is all about supporting families during tough times, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to outline your skills and experiences without unnecessary fluff. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your leadership experience and how it aligns with the responsibilities of a Funeral Operations Team Leader. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to hit that 'apply' button on our website! It’s the easiest way for us to receive your application and get in touch. Plus, it shows you’re keen to join our compassionate team at Dignity.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Operations Team Leader involves. Familiarise yourself with the responsibilities listed in the job description, especially around supporting families and overseeing team training. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Empathy
In this role, empathy is key. Be prepared to share examples from your past experiences where you've demonstrated compassion and support, whether in a professional or personal context. This will show that you can handle sensitive situations with care, which is crucial for this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they support their staff. This not only shows your interest but also helps you gauge if this is the right environment for you.
✨Dress Professionally
First impressions matter, especially in a role that requires professionalism and dignity. Make sure to dress appropriately for the interview, reflecting the respectful nature of the work you'll be doing. This will help you feel confident and ready to make a great impression.