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For Companies At a Glance
- Tasks: Lead a compassionate team through the funeral process, supporting families and ensuring smooth operations.
- Company: Join Dignity, a trusted name in funeral care with over 200 years of history.
- Benefits: Enjoy 30-33 days annual leave, training opportunities, and a company pension.
- Other info: Full training provided, with opportunities for personal development and career growth.
- Why this job: Make a real difference in your community by supporting families during difficult times.
- Qualifications: Experience in team leadership is essential; no prior funeral experience needed.
The predicted salary is between 29159 - 29159 £ per year.
We're looking for a compassionate and reliable individual to join our team at H & HJ Hutesons, Barton upon Humber as a Funeral Operations Team Leader (FSO Level 3).
The Role
- Support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- Help maintain our trusted presence in the community.
- Support your team through training and mentoring, stay up to date with all training requirements for the role.
- Act as the main point of contact for all Funeral Service Operatives within your branch and team.
- Conduct regular one to ones, team meetings and support the Funeral Director within your branch.
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and lead back of house, including service delivery.
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed and overtime and casual staff usage is in line with business requirements.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
About You
- Confident in overseeing team training, mentoring and conducting regular 121's.
- Experience within a Team Leader or shift management role.
- Demonstrates empathy, professionalism, and composure under pressure.
- Has a respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- Takes pride in presenting themselves in a professional and dignified manner.
- Holds a Full UK Driving Licence (essential).
- No previous funeral experience is necessary, however experience within a management role is essential - Full training will be provided in line with Dignity's training and induction program.
What We Offer
- A fulfilling and meaningful role supporting families in your community.
- Full training and personal development opportunities.
- 30 - 33 days annual leave, inclusive of bank holidays.
- Uniform and all necessary equipment provided.
- Company pension and life assurance.
- Access to an employee assistance programme for wellbeing support.
- Annual company bonus.
We wouldn't be able to provide this essential service without the dedication of our people. To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We're regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work.
Funeral Operations Lead in Bath employer: Dignity Funerals Limited
Contact Detail:
Dignity Funerals Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operations Lead in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the funeral industry or related fields. Attend local events or join online forums to connect with others who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how your past experiences align with the compassionate and professional approach that Dignity values.
✨Tip Number 3
Showcase your empathy and leadership skills during interviews. Share examples of how you've supported teams or handled sensitive situations, as these qualities are crucial for the Funeral Operations Team Leader role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Dignity team and making a difference in the community.
We think you need these skills to ace Funeral Operations Lead in Bath
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Funeral Operations Team Leader role. We love seeing how you can bring your unique strengths to our team!
Show Your Compassion: Since this role involves supporting families during difficult times, it’s important to convey your empathy and caring nature in your application. Share examples of how you've demonstrated these qualities in past roles.
Apply Through Our Website: We encourage you to hit that 'apply' button on our website! It’s the best way for us to receive your application and ensures you’re considered for this meaningful opportunity with Dignity.
How to prepare for a job interview at Dignity Funerals Limited
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Operations Team Leader involves. Familiarise yourself with the responsibilities listed in the job description, such as overseeing team training and supporting families. This will help you articulate how your experience aligns with their needs.
✨Show Empathy and Professionalism
Given the sensitive nature of the role, it's crucial to demonstrate empathy and professionalism during your interview. Prepare examples from your past experiences where you've shown compassion, especially in challenging situations. This will highlight your suitability for a position that requires a caring approach.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Dress the Part
First impressions matter, especially in a role that requires a professional appearance. Dress smartly for your interview to reflect the dignity and respect associated with the funeral industry. This will not only boost your confidence but also convey your seriousness about the position.