At a Glance
- Tasks: Support families with empathy and professionalism during funeral arrangements.
- Company: Join Peter Wilson & Sons Funeral Directors, a caring and supportive team.
- Benefits: Up to 25 days annual leave, bonuses, pension, and employee perks.
- Other info: Ongoing training and development opportunities available.
- Why this job: Make a real difference in people's lives during significant moments.
- Qualifications: Customer service experience and strong communication skills preferred.
The predicted salary is between 12 - 15 £ per hour.
We're looking for an empathetic and well-organised individual to join our team at Peter Wilson & Sons Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Ayr, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products.
- Oversee day-to-day branch operations, including administration and presentation.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity's standards of professionalism, care, and service.
Experience in customer service, care, or admin (beneficial - complete training is provided). Communication, organisation, and administrative skills - confident with legal paperwork. PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided). A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow:
- Time to recharge - Up to 25 days' annual leave (increasing with service) plus bank holidays.
- A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500.
- Planning for your future - 4% matched pension.
- Peace of mind - Life assurance cover at 2x your salary.
- Everyday savings and perks - Access to MyStaffShop, our employee rewards platform.
- Support when you need it - Access to a 24/7 Employee Assistance Programme.
- Learn and grow with us - Ongoing training and development.
- Making work easier - Free on-site parking available at most of our locations.
If you want a job that is genuinely meaningful, helping families across Britain through one of the hardest times in their lives, this is a good place to build a career.
Funeral Service Officer in Ayr employer: Dignity Funerals Limited
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive work culture that values compassion and professionalism. As a Funeral Director in Basildon, you'll enjoy a comprehensive benefits package, including generous annual leave, a matched pension scheme, and ongoing training opportunities to foster your personal and professional growth. Join our close-knit team where your contributions are recognised, and you can make a meaningful impact in the lives of families during their most challenging times.
