At a Glance
- Tasks: Deliver exceptional service and support to clients in the retail and food sectors.
- Company: Join the innovative DigiTickets family in a dynamic EPOS Systems division.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and personal development budget.
- Other info: Enjoy a vibrant work culture with opportunities for growth and team events.
- Why this job: Make a real impact by building strong client relationships and ensuring their success.
- Qualifications: Experience in EPOS or retail tech, strong communication skills, and troubleshooting abilities.
The predicted salary is between 27000 - 32000 £ per year.
We’re looking for a driven and motivated Service Delivery Specialist to join the DigiTickets family, working within our EPOS Systems division based in Swansea. EPOS Systems specialises in the retail and food & beverage sectors, delivering intuitive, reliable, and scalable technology that empowers customers to operate efficiently.
As a member of our Service Delivery team, you'll be responsible for ensuring our clients receive exceptional service at every touchpoint of their experience with EPOS Systems. You'll be expected to be highly organised, manage multiple priorities and client expectations - with a smile on your face and a spring in your step! Our willingness to go the extra mile has been a key driver of our growth over the past decade. We don't just answer the phone or emails in a machine-like manner - we work hard to build relationships and to exceed expectations, rather than simply meeting them.
Key responsibilities- Deal with inbound phone calls and support tickets swiftly and professionally.
- Take ownership of support cases by seeing them through to conclusion.
- Keep clients fully informed of progress at all stages.
- Troubleshoot hardware and software issues, collaborating with technical teams as needed.
- Build strong relationships with clients to ensure satisfaction and long-term retention.
- Contribute to shared team knowledge and documentation.
- Configure EPOS systems, including product setup, inventory structures, menus, pricing, and integrations.
- Conduct remote or onsite installations, including payment terminals (PDQs).
- Train end-users and client teams on EPOS features and best practices.
- Ensure seamless go-live transitions with minimal disruption to client operations.
- Essential
- Experience in EPOS, retail technology, hospitality systems, or similar SaaS/tech environments.
- Knowledge of networking fundamentals and hardware peripherals.
- Strong analytical and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Previous experience in a service delivery or implementation-focused role.
- Confidence in conducting training sessions and leading customer-facing discussions.
- Full Clean Driving Licence.
- Desirable
- ICR Touch Experience.
- Solid understanding of retail or F&B operational workflows.
- Experience with integrations (payment systems, stock management, CRM, accounting platforms).
We offer support from 08:00 to 20:00, 7 days per week. Shifts will be a mix of mornings, lates and weekends, working 37.5 hours per week. This will be a hybrid of office and remote working. Core hours are office-based, evenings and weekends are remote.
What We Offer- Salary £27k - £32k depending on experience.
- 25 days holiday pro rata, plus Bank Holidays, with time in lieu for any Bank Holidays worked (Bank holidays are worked on a rotational basis).
- Nest Pension scheme.
- Discretionary company bonus.
- Company and department events throughout the year.
- Annual training budget, to support your personal development.
Service Delivery Specialist in Swansea employer: DigiTickets
DigiTickets is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for a Service Delivery Specialist. Located in Swansea, we offer a hybrid working model, competitive salary, generous holiday allowance, and a commitment to personal development through an annual training budget. Our team thrives on building strong client relationships and exceeding expectations, ensuring that every day at DigiTickets is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Specialist in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at DigiTickets on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Delivery Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and EPOS systems. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm for the role shine through. Remember, they’re looking for someone who can build relationships with clients, so being personable is key.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Specialist in Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining the DigiTickets family and making a difference in the EPOS Systems division.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in service delivery or similar roles. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, we’re looking for organised individuals who can manage multiple priorities!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DigiTickets
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems and retail technology. Familiarise yourself with common issues and solutions, as well as the specific products DigiTickets offers. This will show your genuine interest and help you answer technical questions confidently.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully managed client relationships in the past, highlighting your ability to keep clients informed and satisfied.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your analytical and troubleshooting skills. Think of specific instances where you've resolved complex issues, especially in a service delivery context. This will illustrate your capability to handle support cases effectively.
✨Prepare for Training Scenarios
As you'll be conducting training sessions, consider preparing a mini-training presentation on a relevant topic. This will not only showcase your confidence but also your ability to convey information clearly, which is crucial for this role.
