At a Glance
- Tasks: Diagnose and resolve EPOS issues while supporting customers in real-time.
- Company: Join a dynamic team at DigiTickets, a leader in EPOS technology.
- Benefits: Competitive salary, 25 days holiday, training budget, and flexible working options.
- Other info: Enjoy a hybrid role with structured shifts and excellent career growth opportunities.
- Why this job: Be the go-to tech hero for businesses, solving problems and making a real impact.
- Qualifications: Experience with EPOS systems and strong troubleshooting skills are essential.
The predicted salary is between 24300 - 35200 £ per year.
We’re looking for someone who really knows their way around EPOS technology .
You might already work for an EPOS provider, supporting systems such as
ICR Touch , or you might be the person everyone turns to in a restaurant, bar, visitor attraction, leisure venue or retail business when the tills, printers, payment terminals or network aren't behaving.
This isn't just a generic customer support role. You'll diagnose problems, configure EPOS systems, troubleshoot hardware and networking issues, support installations and help our customers keep their businesses running.
Our EPOS Systems division specialises in technology for the retail and food & beverage sectors , so understanding how EPOS works in a busy, real-world environment is important.
When a till goes down in the middle of a busy service, our customers need someone who understands the impact, can get to the root of the problem and takes ownership of getting it resolved.
As part of our Service Delivery team, you'll work directly with our customers, building relationships and becoming someone they can rely on.
We're looking for someone who is organised, technically curious and comfortable juggling different priorities.
But, above all, someone who enjoys solving problems and helping people .
At Digi Tickets, great support isn't about simply answering a phone or closing a ticket.
We take ownership, keep our customers informed and go the extra mile to get things sorted.
That approach has been a big part of our growth, and we're looking for someone who wants to be part of it.
- EPOS & Hardware Support
- Diagnose and resolve EPOS software and hardware issues.
- Troubleshoot tills, receipt/kitchen printers, cash drawers, scanners and payment terminals.
- Investigate networking and connectivity issues.
- Support customers by phone, ticket and remote connection.
- Take ownership of technical issues through to resolution.
- Work with wider technical teams on complex problems.
- Explain technical issues clearly to customers.
- Configuration & Implementation
- Configure products, menus, pricing, stock and integrations.
- Prepare and configure EPOS hardware.
- Support remote and onsite installations.
- Install/configure PDQs and peripherals.
- Test systems before go-live.
- Train customers and their teams.
- Support customers through go-live.
- We provide customer support from
08:00–20:00, seven days a week , with your 37.5-hour week worked across a structured rota of morning, late and occasional weekend shifts. Rotas are planned months in advance , giving you plenty of notice and consistency around your working pattern.
This is a hybrid role , with core weekday hours primarily based from our Swansea/Neath office. Once you've successfully completed your probation, evening and weekend shifts will be introduced and can be worked remotely , giving you greater flexibility around your rota.
What we offer
- £27,000–£32,000 depending on experience
- 25 days' holiday pro rata, plus Bank Holidays
- Time off in lieu for Bank Holidays worked
- NEST pension
- Discretionary company bonus
- Company and department events throughout the year
- Annual training budget to support your development
- Ideally, you'll already have experience providing
EPOS support or hands‑on hardware and software support .
However, we're also open to hearing from people who have developed strong practical EPOS knowledge in an operational environment.
You might be the
EPOS super‑user, till expert or go‑to technical person within a restaurant, pub, retailer, visitor attraction, leisure venue or similar business, the person everyone turns to when something isn't working.
Essential
- Hands‑on experience using, supporting or troubleshooting
EPOS/till systems .
- Experience troubleshooting
EPOS hardware or peripherals .
- Good understanding of basic networking and connectivity.
- Experience within retail, hospitality, food & beverage, leisure or a similar operational environment .
- Strong troubleshooting and problem‑solving skills.
- Confident communicating with customers and non-technical users.
- Able to take ownership of problems through to resolution.
- Full clean driving licence.
- Great if you also have
ICR Touch experience.
- EPOS installation or implementation experience.
- Payment terminal/PDQ experience.
- Experience installing or replacing EPOS hardware.
- Knowledge of stock, menu, pricing or product configuration.
- Experience with payment, stock, CRM or accounting integrations.
- #J-18808-Ljbffr
EPOS & Hardware Client Support Specialist employer: DigiTickets
DigiTickets is an exceptional employer that values innovation and collaboration, making it a fantastic place for a Senior Front-End Engineer to thrive. With a strong focus on employee well-being, we offer generous annual leave, competitive salaries, and the flexibility of hybrid working arrangements. Our vibrant work culture fosters professional growth and creativity, allowing you to make a meaningful impact in the hospitality sector while enjoying the beautiful surroundings of Exeter.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS & Hardware Client Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DigiTickets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DigiTickets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EPOS & Hardware Client Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DigiTickets:Your cover letter is your chance to shine! Tell us why you want to work at DigiTickets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DigiTickets!
How to prepare for a job interview at DigiTickets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
