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- Tasks: Deliver exceptional service and support to clients in the retail and food sectors.
- Company: Join the innovative DigiTickets family in a dynamic EPOS Systems division.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and personal development budget.
- Why this job: Make a real impact by building strong client relationships and ensuring their success.
- Qualifications: Experience in EPOS or retail technology, strong communication skills, and troubleshooting abilities.
- Other info: Enjoy a hybrid work environment with excellent career growth opportunities.
The predicted salary is between 27000 - 32000 £ per year.
We’re looking for a driven and motivated Service Delivery Specialist to join the DigiTickets family, working within our EPOS Systems division based in Swansea. EPOS Systems specialises in the retail and food & beverage sectors, delivering intuitive, reliable, and scalable technology that empowers customers to operate efficiently.
As a member of our Service Delivery team, you will be responsible for ensuring our clients receive exceptional service at every touchpoint of their experience with EPOS Systems. You will be expected to be highly organised, manage multiple priorities and client expectations - with a smile on your face and a spring in your step! Our willingness to go the extra mile has been a key driver of our growth over the past decade. We don’t just answer the phone or emails in a machine-like manner - we work hard to build relationships and to exceed expectations, rather than simply meeting them.
Key responsibilities
- Support & Service Delivery
- Deal with inbound phone calls and support tickets swiftly and professionally.
- Take ownership of support cases by seeing them through to conclusion.
- Keep clients fully informed of progress at all stages.
- Troubleshoot hardware and software issues, collaborating with technical teams as needed.
- Build strong relationships with clients to ensure satisfaction and long-term retention.
- Contribute to shared team knowledge and documentation.
- Configure EPOS systems, including product setup, inventory structures, menus, pricing, and integrations.
- Conduct remote or onsite installations, including payment terminals (PDQs).
- Train end-users and client teams on EPOS features and best practices.
- Ensure seamless go-live transitions with minimal disruption to client operations.
What We’re Looking For
Essential
- Experience in EPOS, retail technology, hospitality systems, or similar SaaS/tech environments.
- Knowledge of networking fundamentals and hardware peripherals.
- Strong analytical and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Previous experience in a service delivery or implementation-focused role.
- Confidence in conducting training sessions and leading customer-facing discussions.
- Full Clean Driving Licence.
Desirable
- ICR Touch Experience.
- Solid understanding of retail or F&B operational workflows.
- Experience with integrations (payment systems, stock management, CRM, accounting platforms).
We offer support from 08:00 to 20:00, 7 days per week. Shifts will be a mix of mornings, lates and weekends, working 37.5 hours per week. This will be a hybrid of office and remote working. Core hours are office-based, evenings and weekends are remote.
What We Offer
- Salary £27k - £32k depending on experience.
- 25 days holiday pro rata, plus Bank Holidays, with time in lieu for any Bank Holidays worked (Bank holidays are worked on a rotational basis).
- Nest Pension scheme.
- Discretionary company bonus.
- Company and department events throughout the year.
- Annual training budget, to support your personal development.
Service Delivery Specialist in Swansea employer: DigiTickets group
Contact Detail:
DigiTickets group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist in Swansea
✨Tip Number 1
Get to know the company inside out! Research DigiTickets and its EPOS Systems division. Understanding their values and services will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Service Delivery Specialist. Be ready to share examples of how you've exceeded client expectations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Delivery Specialist in Swansea
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining the DigiTickets family and making a difference in the Service Delivery team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in EPOS systems or similar tech environments, and don’t forget to mention any relevant skills that match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DigiTickets group
✨Know Your EPOS Systems
Make sure you brush up on your knowledge of EPOS systems and their functionalities. Familiarise yourself with common issues and solutions, as well as the specific technologies used by the company. This will show that you're not just interested in the role but also understand the tools you'll be working with.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. This will demonstrate your ability to build rapport and exceed client expectations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your analytical and troubleshooting skills. Think of specific instances where you've tackled technical issues or improved processes. Highlighting your proactive approach to problem-solving will resonate well with the interviewers.
✨Prepare for Training Scenarios
Since you'll be conducting training sessions, consider preparing a mini-training presentation on a relevant topic. This will not only showcase your confidence but also your ability to convey information effectively. It’s a great way to illustrate your teaching style and engagement with clients.