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- Tasks: Join a dynamic team to transform customer engagement with Dynamics 365 CE.
- Company: Fast-growing Microsoft-focused consultancy prioritising team and customer satisfaction.
- Benefits: Hybrid working, hands-on experience, and strong focus on learning and development.
- Other info: Work alongside experienced professionals and gain exposure to the full project lifecycle.
- Why this job: Transition into a hybrid consultant role while developing technical skills in a supportive environment.
- Qualifications: 2+ years as a Business Analyst or Functional Consultant with CRM experience.
The predicted salary is between 35000 - 45000 £ per year.
We’re working with a fast-growing Microsoft-focused consultancy that specialises in delivering customer engagement and CRM transformation projects across the UK. They’re looking for someone who sits between a Business Analyst and Functional Consultant but crucially, someone who wants to move further into the technical side of Dynamics 365 CE over time. This is not a pure BA role. It’s a career transition role into a hybrid consultant profile.
Required Experience
- 2+ years as a Business Analyst or Functional Consultant (CRM or business systems)
- Strong in requirements gathering, stakeholder management, and workshop delivery
- Experience with process mapping (As-Is / To-Be) and writing user stories/specs
- Exposure to CRM platforms.
- Basic understanding of Dynamics 365 CE modules (Sales / Customer Service / Marketing)
- Some hands‑on exposure to configuration (fields, forms, workflows)
- Clear interest in developing technical skills (Power Platform, low‑code, solution design)
What’s In It For You
- Hands‑on experience configuring Dynamics 365 CE & Power Platform
- Work alongside experienced Solution Architects & Developers
- Exposure to full project lifecycle (Discovery to Go‑live)
- Strong focus on learning, development, and real progression
- Hybrid working set up - 3 days on site 2 days from home.
- Modern office, with a company who puts their team and customers first!
Business Analyst / Functional Consultant (Dynamics 365 CE) – Hybrid Path into Technical in Stoke-on-Trent employer: DigiTech Search
Contact Detail:
DigiTech Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst / Functional Consultant (Dynamics 365 CE) – Hybrid Path into Technical in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with Dynamics 365 CE. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with requirements gathering, process mapping, and any hands-on configuration you've done. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Dynamics 365 CE modules. Be ready to discuss how you’ve used your skills in past roles and how you plan to develop your technical abilities further. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re all about helping you land that hybrid consultant role. Keep an eye on our listings and make sure your application stands out by tailoring it to the specific job requirements.
We think you need these skills to ace Business Analyst / Functional Consultant (Dynamics 365 CE) – Hybrid Path into Technical in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst or Functional Consultant. Focus on your skills in requirements gathering and stakeholder management, as these are key for the role. We want to see how your background aligns with the Dynamics 365 CE focus!
Showcase Your Technical Interest: Since this role is a hybrid path into the technical side, don’t forget to mention any exposure you have to CRM platforms and your interest in developing technical skills. We love seeing candidates who are eager to learn about Power Platform and solution design!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share your passion for customer engagement and CRM transformation projects, and explain how you envision your career progressing into a more technical role. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DigiTech Search
✨Know Your Dynamics 365 CE Basics
Make sure you brush up on the fundamentals of Dynamics 365 CE modules like Sales, Customer Service, and Marketing. Being able to discuss these confidently will show your genuine interest in the role and your readiness to transition into a more technical position.
✨Showcase Your Requirements Gathering Skills
Prepare examples from your past experience where you've successfully gathered requirements or managed stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact.
✨Demonstrate Your Process Mapping Knowledge
Be ready to talk about your experience with process mapping, especially As-Is and To-Be scenarios. If possible, bring along a sample or two to discuss how you approached these tasks and what outcomes were achieved.
✨Express Your Desire to Learn
Since this role is about transitioning into a hybrid consultant profile, make sure to express your enthusiasm for developing technical skills. Talk about any relevant courses or projects you've undertaken related to the Power Platform or low-code solutions to highlight your commitment to growth.