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For Companies At a Glance
- Tasks: Provide first-line support for applications and troubleshoot technical issues.
- Company: Join a tech company that supports global clients and fosters career growth.
- Benefits: Enjoy hybrid working options and opportunities for professional development.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on customer satisfaction.
- Qualifications: Strong academic background, especially in English and Maths; excellent communication skills required.
- Other info: Training provided for bonus skills like Windows Server and SQL.
The predicted salary is between 28800 - 43200 £ per year.
Location: East Grinstead (Hybrid Working Possible)
Are you passionate about tech and problem solving? Looking to kickstart your IT career in a company that supports global clients and offers real growth potential? Join as a Junior Application Support Technician, where you'll play a key role in ensuring a high level of service for a worldwide customer base.
About the Role
In this entry-level yet impactful role, you'll be the first line of support for developed applications, managing internal and external queries. You'll troubleshoot technical issues, manage application deployments, and ensure customer satisfaction through clear communication and efficient resolution.
Key Responsibilities
- Provide 1st line application support for internal teams and external clients globally
- Troubleshoot issues, recommend solutions or workarounds, and document fixes
- Support customer onboarding, rollouts, and implementation tasks
- Maintain accurate customer records and call logs in the database
- Collaborate with cross-functional teams to deliver timely resolutions
- Assist with upgrades, server builds, and product customisations
- Contribute to and update internal documentation and processes
- Support compliance with ISO standards and information security requirements
- Help support US clients during evenings (on a shared rota basis)
What We're Looking For
- Strong academic background, especially in English and Maths
- Excellent communication skills and ability to simplify technical topics
- Calm under pressure, with a proactive and problem-solving mindset
- Familiar with Microsoft Office tools (Excel, Word, Outlook)
- Eagerness to learn and grow in a supportive tech environment
Bonus Skills (Training Provided)
- Basic knowledge of Windows Server, SQL, or HTML
- Awareness of data protection best practices
- Familiarity with IIS, LMS, or Single Sign-On environments
Junior Application Technician employer: DigiTech Resourcing
Contact Detail:
DigiTech Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Technician
✨Tip Number 1
Familiarise yourself with common technical issues and solutions related to application support. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since communication is key in this role, being able to convey complex ideas clearly will set you apart from other candidates.
✨Tip Number 3
Show your eagerness to learn by researching the latest trends in application support and IT. Mentioning specific technologies or methodologies during your conversation can highlight your enthusiasm for the field.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Junior Application Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Junior Application Support Technician role. Emphasise your problem-solving abilities, communication skills, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated your problem-solving skills or worked in a team environment.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft Office tools and any basic knowledge of Windows Server, SQL, or HTML. This will show that you have a foundational understanding of the technical aspects of the role.
Show Enthusiasm for Learning: Express your eagerness to grow within the company and learn new skills. Mention any relevant courses or self-study you've undertaken that demonstrate your commitment to developing your IT knowledge.
How to prepare for a job interview at DigiTech Resourcing
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your eagerness to learn and grow in the field.
✨Communicate Clearly
Since the role involves simplifying technical topics for clients, practice explaining complex concepts in a straightforward manner. Use examples from your past experiences to illustrate how you’ve effectively communicated with others, especially in stressful situations.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot issues or found solutions to problems. Think of examples from school projects, internships, or even personal experiences that showcase your proactive mindset and ability to remain calm under pressure.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office tools, especially Excel and Word, as these are essential for the role. If you have any basic understanding of Windows Server, SQL, or HTML, be sure to mention it, as it could give you an edge over other candidates.
