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- Tasks: Support over 360 employees with tech issues and improve their experience.
- Company: Join a leading investment management firm in London focused on innovative IT solutions.
- Benefits: Enjoy a hybrid work model with flexible office days and collaborative team culture.
- Why this job: Be part of a hands-on role that enhances employee tech experiences and drives innovation.
- Qualifications: Strong experience with Microsoft Intune, Windows, and excellent communication skills required.
- Other info: Opportunity to work with cutting-edge technology and contribute to a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for a Workplace Technology Engineer to join a leading investment management firm in London as they bring their IT operations fully back in house. You will be part of a collaborative end user tech team supporting over 360 employees across multiple global offices. This is a hands on engineering role with a strong focus on endpoint design, automation, and employee training. The role is hybrid with three to four days in the office each week.
Responsibilities:
- Provide expert level support across Windows, Microsoft 365, and endpoint technologies including desktops, mobile, and collaboration platforms.
- Design and implement new solutions that reduce first line support tickets and improve the employee experience.
- Manage Intune, Azure AD, and Microsoft Entra across deployment, configuration, compliance, and SSO integrations.
- Support and maintain video conferencing systems including Microsoft Teams Rooms, Zoom, and Yealink.
- Create user friendly guides, run workshops, and provide in person support to non technical users.
- Implement and maintain device security controls including encryption, MFA, and compliance policies.
- Keep up to date with new technologies and contribute ideas for improving performance and user satisfaction.
Requirements:
- Strong hands on experience with Microsoft Intune, Windows 10 and 11, M365, and Active Directory.
- Confident troubleshooting across Teams, SharePoint, Outlook, and Office 365 environments.
- Experience setting up SSO and conditional access using Entra ID, Azure, SAML, or SCIM.
- Familiarity with video conferencing platforms and hardware such as Teams Rooms, Zoom, and Yealink.
- Comfortable with PowerShell or other scripting tools to support automation and reporting.
- Excellent communication skills with the ability to train and support users of all levels.
- A proactive and solutions focused mindset with a genuine interest in workplace technology.
End User Support Specialist employer: DigiTech Resourcing
Contact Detail:
DigiTech Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and Azure AD. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving abilities by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss these scenarios during interviews to showcase your troubleshooting skills.
✨Tip Number 3
Since the role involves training non-technical users, think about ways you can illustrate your communication skills. Prepare to share experiences where you've simplified complex tech concepts for others, as this will highlight your ability to support diverse user levels.
✨Tip Number 4
Stay updated on the latest trends in workplace technology and be prepared to discuss them. Showing that you're proactive about learning and improving can impress interviewers and demonstrate your genuine interest in the field.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Intune, Windows 10 and 11, and M365. Use specific examples that demonstrate your troubleshooting skills and familiarity with video conferencing platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach to workplace technology and how you can contribute to improving employee experiences through innovative solutions.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully trained or supported users at different technical levels. This could be through workshops or user-friendly guides you've created.
Highlight Continuous Learning: Mention any recent training or certifications related to endpoint technologies, automation, or security controls. This shows your commitment to staying updated with new technologies and improving performance.
How to prepare for a job interview at DigiTech Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft Intune, Windows 10 and 11, and M365. Highlight specific examples of how you've successfully troubleshot issues or implemented solutions in these areas.
✨Demonstrate Your Communication Abilities
Since the role involves training and supporting non-technical users, practice explaining complex concepts in simple terms. You might even want to prepare a brief demonstration or user guide to showcase your ability to communicate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a technical issue or implement a new solution, and be ready to explain your thought process and the outcome.
✨Stay Updated on Workplace Technology Trends
Research the latest trends in workplace technology, especially around endpoint design and automation. Being able to discuss recent advancements or tools can show your genuine interest and proactive mindset in this field.
