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- Tasks: Provide first-line support for applications and troubleshoot technical issues.
- Company: Join a dynamic company supporting global clients with real growth potential.
- Benefits: Enjoy hybrid working options and opportunities for professional development.
- Why this job: Kickstart your IT career in a supportive environment with a focus on problem-solving.
- Qualifications: Strong academic background, especially in English and Maths; excellent communication skills required.
- Other info: Training provided for bonus skills like Windows Server and SQL.
The predicted salary is between 28800 - 43200 £ per year.
Location: East Grinstead (Hybrid Working Possible)
Are you passionate about tech and problem solving? Looking to kickstart your IT career in a company that supports global clients and offers real growth potential? Join as a Junior Application Support Technician, where you will play a key role in ensuring a high level of service for a worldwide customer base.
About the Role
In this entry-level yet impactful role, you’ll be the first line of support for developed applications, managing internal and external queries. You’ll troubleshoot technical issues, manage application deployments, and ensure customer satisfaction through clear communication and efficient resolution.
Key Responsibilities
- Provide 1st line application support for internal teams and external clients globally
- Troubleshoot issues, recommend solutions or workarounds, and document fixes
- Support customer onboarding, rollouts, and implementation tasks
- Maintain accurate customer records and call logs in the database
- Collaborate with cross-functional teams to deliver timely resolutions
- Assist with upgrades, server builds, and product customisations
- Contribute to and update internal documentation and processes
- Support compliance with ISO standards and information security requirements
- Help support US clients during evenings (on a shared rota basis)
What We’re Looking For
- Strong academic background, especially in English and Maths
- Excellent communication skills and ability to simplify technical topics
- Calm under pressure, with a proactive and problem-solving mindset
- Familiar with Microsoft Office tools (Excel, Word, Outlook)
- Eagerness to learn and grow in a supportive tech environment
Bonus Skills (Training Provided)
- Basic knowledge of Windows Server, SQL, or HTML
- Awareness of data protection best practices
- Familiarity with IIS, LMS, or Single Sign-On environments
Application Support Technician employer: DigiTech Resourcing
Contact Detail:
DigiTech Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Technician
✨Tip Number 1
Familiarise yourself with common application support tools and technologies. Understanding the basics of Windows Server, SQL, and HTML can give you a significant edge during interviews, as it shows your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. This will help you demonstrate your ability to communicate effectively with clients and internal teams, which is crucial for the role.
✨Tip Number 3
Get comfortable with troubleshooting common technical issues. You can do this by setting up your own test environment or using online resources to simulate problems and practice finding solutions.
✨Tip Number 4
Show your enthusiasm for the role by researching StudySmarter and our services. Being knowledgeable about our company and how we support our clients will help you stand out during the interview process.
We think you need these skills to ace Application Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Application Support Technician. Emphasise your problem-solving abilities, communication skills, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific examples of how you've demonstrated strong communication skills or resolved technical issues in the past.
Highlight Relevant Skills: In your application, clearly outline your familiarity with Microsoft Office tools and any basic knowledge of Windows Server, SQL, or HTML. This will show that you have a foundational understanding of the technical aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at DigiTech Resourcing
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will demonstrate your commitment to the field.
✨Communicate Clearly
Since the role involves simplifying technical topics, practice explaining complex concepts in a straightforward manner. Use examples from your past experiences to illustrate how you’ve effectively communicated with others.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot issues or provided solutions. Think of examples that showcase your calmness under pressure and proactive approach to resolving problems.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office tools, especially Excel and Word, as well as any basic understanding of Windows Server, SQL, or HTML. Being able to discuss these tools confidently can set you apart from other candidates.
