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For Companies At a Glance
- Tasks: Provide top-notch support for clients using cloud services and troubleshoot technical issues.
- Company: Join a leading Cloud Service Provider with a global reach and diverse clientele.
- Benefits: Competitive salary, training courses, and opportunities for internal promotion.
- Why this job: Kickstart your IT career in a dynamic environment with hands-on experience.
- Qualifications: Experience with Active Directory, Microsoft 365, and hardware support is a plus.
- Other info: Office-based role in Dartford with a supportive team culture.
The predicted salary is between 21600 - 36000 £ per year.
Base pay range
Direct message the job poster from DigiTech Resourcing
Digitech are partnered with a best-in-class Cloud Service Provider (CSP) supporting over 150 clients globally. Their services include cloud solutions (public, private, and hybrid), IaaS, cyber security, and managed services, working across a wide range of industries.
The Role
They are seeking a 1st Line Engineer to join their Service Desk team. The successful candidate will have hands-on experience with:
- Active Directory
- Microsoft 365 (M365)
- Application troubleshooting
- Hardware support, including onboarding
- Printers
- Ticketing systems (logging, triage, escalation, resolution tracking)
On Offer
- Based in Dartford (office-based, five days a week)
- Salary up to £30k, depending on experience
- Some on-call rota after probation
- Training courses paid for and incentivized
- Standard benefits package
- Internal promotion opportunities
- Reporting directly to the Service Desk Team Lead
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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1st Line Support Engineer employer: DigiTech Resourcing
Contact Detail:
DigiTech Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at DigiTech or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Active Directory, M365, and troubleshooting techniques. Practice common interview questions with a mate!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use real-life examples from past experiences where you successfully resolved issues. This will demonstrate our hands-on experience and make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory, Microsoft 365, and application troubleshooting. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the 1st Line Support Engineer role and how you can contribute to our Service Desk team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DigiTech Resourcing
✨Know Your Tech
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and application troubleshooting. Be ready to discuss specific experiences where you've used these tools, as it shows you're not just familiar with them but can also apply your knowledge effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about a time when you had to troubleshoot hardware or software problems and explain your thought process. This will demonstrate your ability to handle the challenges of a 1st Line Support Engineer.
✨Familiarise Yourself with Ticketing Systems
Since you'll be working with ticketing systems, it’s a good idea to understand how they function. If you have experience with any specific systems, mention that. If not, do a bit of research on common practices in logging, triage, and escalation processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the types of clients you’ll be supporting. This shows your interest in the role and helps you gauge if it's the right fit for you.
