At a Glance
- Tasks: Lead exciting CRM campaigns for global automotive brands and ensure high-quality delivery.
- Company: Join Digitas, a leader in digital marketing and part of Publicis Groupe.
- Benefits: Enjoy competitive benefits including pension, life assurance, and private medical cover.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting brands with their audiences through innovative campaigns.
- Qualifications: Strong communication skills and a passion for digital marketing are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Digitas, we harness the power of connection to make a positive impact every day. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.
We are hiring a CRM Executive to join our collaborative Digitas team, working on one of our most exciting global automotive clients. This is a fantastic opportunity to shape how brands connect with their audiences through multi-channel CRM campaigns that are purposeful and impactful. You’ll be at the centre of delivery - bringing campaigns to life with precision, curiosity, and care. If you’re passionate about digital marketing and love working across teams to make great work happen, we’d love to hear from you.
What you’ll be doing:
- Own the briefing and delivery of CRM campaigns across a portfolio of brands, ensuring timely and high-quality execution.
- Act as a key point of contact for clients, building trust through clear and consistent communication.
- Manage workflows and campaign delivery through project management tools, maintaining accurate and up-to-date records.
- Prepare weekly status updates and lead progress meetings, keeping all stakeholders aligned.
- Collaborate with cross-functional teams across the UK, Italy, and India to deliver integrated, multi-channel responses.
- Support quality assurance processes, ensuring all CRM outputs meet agreed standards.
- Identify opportunities to improve processes, enhance campaign performance, and keep pace with industry developments.
Skills we’re looking for:
- Experience managing multiple projects and prioritising effectively to meet evolving client needs.
- Clear and confident communication skills, with the ability to build strong working relationships.
- Interest in CRM and digital marketing, with an eagerness to continue learning and developing.
- Proactive and solutions-focused mindset, with a drive to add value beyond core responsibilities.
- Strong organisational skills with attention to detail across campaign delivery.
- Ability to collaborate across diverse teams and disciplines in a global environment.
- Curiosity and openness to new ideas, tools, and ways of working.
Digitas offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.
Customer Relationship Management Executive in Slough employer: Digitas UK
At Digitas, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a CRM Executive, you'll have the opportunity to work with leading global brands while benefiting from our comprehensive support system, including competitive benefits like Pension, Life Assurance, and unique initiatives such as Reflection Days. Join us in a dynamic environment where your growth is nurtured, and your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Executive in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Digitas UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Digitas UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Executive in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Digitas UK:Your cover letter is your chance to shine! Tell us why you want to work at Digitas UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Digitas UK!
How to prepare for a job interview at Digitas UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
