Overview
We are hiring an Account Manager to join a collaborative, high‑performing CRM team working with PayPal in the UK. This role sits at the heart of creativity, data and technology—helping shape meaningful, connected experiences for customers. You’ll play a key role in delivering impactful CRM campaigns while building strong relationships with clients and teams alike. If you enjoy blending organization, communication and problem‑solving to deliver great work, this could be the perfect next step.
Responsibilities
- Own day‑to‑day client communication, building trusted relationships and guiding projects from brief through to delivery
- Translate client needs into clear, actionable briefs that support effective campaign development
- Collaborate with internal teams to deliver CRM campaigns across email, website, app and push channels
- Manage timelines, priorities and workflows to ensure projects are delivered on time and to a high standard
- Review and coordinate feedback, helping teams refine work and maintain quality across deliverables
- Support reporting, status updates and documentation to ensure visibility and alignment across stakeholders
- Anticipate risks or bottlenecks early and propose practical solutions to keep work progressing smoothly
Qualifications
- Experience supporting or managing client relationships, ideally within CRM or marketing
- Strong organisational skills with the ability to manage multiple priorities effectively
- Clear and confident communication, both written and verbal
- A collaborative mindset, with the ability to work across teams and build positive working relationships
- Attention to detail and a commitment to delivering high‑quality work
- Problem‑solving approach, with the confidence to suggest improvements and challenge constructively
- Interest in digital marketing, CRM strategy and customer experience
Benefits
Digitas offers core benefits including pension, life assurance, and private medical cover, as well as enhanced policies such as reflection days and shared parental leave. The company works primarily from the office or client office four days per week.
Equal Opportunity
Digitas is an equal opportunities employer and welcomes applications from all sections of society. We do not discriminate on the basis of race, religion, ethnicity, nationality, disability, age, citizenship, gender identity, or any other protected characteristic.
