Senior Account Executive

Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the hands of patients, healthcare professionals, carers, and payers, we help health brands create value across today’s connected health ecosystem. To do this, we start with a generous, behaviour-driven ideal then work in lean, agile and iterative ways to turn the ideal into action.

We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps, digital services, or social communities, we use digital and emerging technologies to help healthcare brands build loyalty, break habits, connect care ecosystems and disrupt traditional markets.

As part of Publicis Health, our small-but-mighty team works to bring applied innovation to a range of global, EMEA and UK clients, working in collaboration with other DH offices in Philadelphia, New York, San Francisco and other sister agencies in London, Windsor and around the world.

What you will do:

• Assist the team to manage existing accounts.
• The Senior Account Executive role will be similar to the Account Executive role but will take on more responsibilities associated with the Account Manager role.
• This role will focus on projects in more detail whilst proactively completing day-to-day tasks autonomously.
• The role requires the confidence to run smaller projects autonomously with limited input from the senior team and a scope to mentor more junior employees.

Account management:

• Demonstrates curiosity in the creative process and is aware of the client’s marketing strategy.
• Contributes to tactical brand planning.
• Executes client deliverables to a high standard.
• Is always aware of the account status, becoming the go to for the team.
• Develops strong understanding of data / references relevant to the brand.

Project management:

• Understands the importance of tracking time, scope and budget.
• Takes responsibility for executing smaller projects with limited senior support, and is responsible for specific assigned tasks on later projects.
• Follows instructions and asks relevant questions.
• Escalates issues and flags risks.
• Takes ownership of timeline management where assigned.
• Ensures change requests are managed with business approval.

Finance management:

• Develops a good understanding of the overall financial processes within the agency.
• Works with Project Managers to ensure timely delivery of all financial reports.
• Raises supplier PO’s as necessary and tracks client purchase orders, flagging when not received.
• Is knowledgeable of ITI, PO and invoice approval process and maintains awareness of SOW reconciliation.
• Responsible for running burn reports to monitor time spent on projects and ensuring regular timesheet approval for billing.

Relationship management:

• Builds relationships with client point of contact.
• Understands who the internal and external stakeholders are.
• Fosters collaborative relationships with third parties.
• Is sensitive to potential challenges and risks and raises concerns quickly.

Process management:

• Acts as the gatekeeper to agency processes, ensuring appropriate signatories and approvals are in place.
• Helps foster an environment of continuous improvement and supports in identifying efficiencies.

Data & GDPR management:

• Has a broad understanding for GDPR compliance and how that interacts with your projects.

Communication planning:

• Understands the holistic direction of the account and the subsequent tactical deliverables within.
• Owns the status updates and communicates status updates to clients.
• Participates in client project meetings as appropriate.

How you will do it:

• Planning - breaks down work into the process steps.
• Customer focus - anticipates customer needs and provides services that are beyond customer expectations.
• Collaboration - builds appropriate rapport.
• Drive for results - readily takes action on challenges.
• Innovation - creates new and better offerings and/or ways of doing things.

Who you are:

• You should be comfortable delivering against the responsibilities outlined above.
• You will be able to build relationships quickly, confident and personable in your approach.
• You will have the ability to adapt and flex your working style dependent on the audience.
• You’ll be a strong communicator with great standard of written, spoken and presentation English.
• You’ll be a problem solver, demonstrating proactivity and initiative.
• You can identify continuous improvement opportunities.
• You’ll have a strong sense of drive and commitment to getting the task done.
• You will possess a can-do attitude and enthusiasm for their contribution.
• You’ll demonstrate high learning agility and a hunger for knowledge.