Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, understand their needs, and ensure high satisfaction.
- Company: Carrot Fertility is a leading global fertility care platform supporting diverse individuals and families.
- Benefits: Enjoy remote work flexibility and be part of a collaborative, dynamic team.
- Why this job: Make a meaningful impact in people's lives while growing your career in a supportive environment.
- Qualifications: 3+ years in Customer Success or similar roles; strong communication and relationship-building skills required.
- Other info: Experience with Salesforce is a plus; thrive in a fast-paced, innovative setting.
The predicted salary is between 28800 - 43200 £ per year.
Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.
Responsibilities in this Role:
- Proactively engage with customers to understand their needs, challenges, and objectives.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership, from onboarding through the full customer lifecycle.
- Develop a deep understanding of the customer’s business and industry to provide tailored solutions and advice.
- Work closely with customers to create and execute a success plan that aligns with their business objectives and maximises the value they receive from our solutions.
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.
- Ensure timely resolution of customer issues, working closely across Carrot teams.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Qualifications/Experience:
Minimum Qualifications:
- 3+ years of professional experience in a Customer Success, Account Management, or Project Management role, ideally in a high-growth, start-up environment.
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team.
- Detail-oriented with strong analytical, writing, and communication skills.
- Must be able to develop and grow relationships with customers.
- Track record of high customer satisfaction.
- Experience working with the full lifecycle of customer success.
- Fluency in written and spoken English.
Preferred Qualifications:
- Experience with Salesforce or other CRM.
- Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required.
- Comfortable working in a fast-paced environment; organised, diligent, and self-motivated.
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes.
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team.
Remote Customer Success Manager Needed at Carrot Fertility Carrot Fertility employer: Digitaltidewave
Contact Detail:
Digitaltidewave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Success Manager Needed at Carrot Fertility Carrot Fertility
✨Tip Number 1
Familiarise yourself with Carrot Fertility's mission and values. Understanding their approach to fertility care will help you align your conversations with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with professionals in the fertility and HR benefits sectors. Engaging with industry peers can provide insights into customer needs and challenges, which will be invaluable during interviews and discussions.
✨Tip Number 3
Brush up on your CRM skills, particularly with Salesforce. Being proficient in these tools will not only enhance your application but also prepare you for the day-to-day tasks of a Customer Success Manager.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting specific instances where you've driven retention or increased engagement will showcase your suitability for the role.
We think you need these skills to ace Remote Customer Success Manager Needed at Carrot Fertility Carrot Fertility
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Customer Success Manager position at Carrot Fertility. Tailor your application to highlight how your experience aligns with their needs.
Craft a Tailored CV: Your CV should reflect your relevant experience in Customer Success, Account Management, or Project Management. Emphasise your achievements and skills that relate directly to the job description, such as customer satisfaction and relationship-building.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for Carrot Fertility’s mission. Use specific examples from your past experiences to demonstrate how you can contribute to their goals and support their customers effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Success Manager.
How to prepare for a job interview at Digitaltidewave
✨Understand Carrot's Mission
Before the interview, take some time to research Carrot Fertility and its mission. Understanding their commitment to providing comprehensive fertility care will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success or account management. Highlight specific examples where you've successfully engaged with customers, resolved issues, and driven satisfaction. This will show that you have the skills needed for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, challenges faced by the Customer Success team, or how success is measured at Carrot. Asking thoughtful questions shows your genuine interest in the position.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical skills, be ready to discuss how you've used data to inform decisions or improve customer experiences in the past. Providing concrete examples will illustrate your ability to think critically and contribute to the team's success.
