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- Tasks: Review customer accounts and manage responsible gambling cases daily.
- Company: Join a secure, global brand with a start-up culture at Hard Rock Digital.
- Benefits: Enjoy flexible vacation, competitive pay, and the chance to shape responsible gambling strategies.
- Why this job: Make a real impact on customer safety while developing your skills in a fast-paced environment.
- Qualifications: Strong customer service skills and analytical abilities are essential; experience is a plus but not required.
- Other info: Ideal for those passionate about creating a safe and enjoyable experience for customers.
The predicted salary is between 28800 - 48000 £ per year.
This exciting job opportunity as a Responsible Gambling Associate is a key role within the Operations team and reports directly to the Director of Customer Due Diligence. As the successful candidate, you will be responsible for reviewing and assessing customer accounts, managing responsible gambling cases, and completing inbound and outbound customer contacts related to responsible gambling. You will also be required to identify and act on concerning activity or behaviour by completing responsible gambling risk assessments in line with policy and procedure.
With your excellent online customer service skills and attention to detail, you will actively contribute to the continuous improvement of responsible gambling processes, procedures and systems. You should have good investigation skills and the ability to review and interpret data and activity to make sound decisions. The role requires someone who can adapt to changing priorities and thrive in a fast-paced work environment. While previous experience in a customer verification, KYC, or due diligence-related role would be an advantage, it is not essential.
We offer our employees more than just competitive compensation. Our team benefits include flexible vacation allowance, a start-up culture backed by a secure, global brand, and the opportunity to shape a responsible gambling strategy and create a safe, best-in-class customer experience for the Hard Rock Digital community.
This role offers an excellent opportunity to develop your skills and contribute to the continuous improvement of responsible gambling practices. All candidates with excellent customer service skills, sound judgement, and analytical skills, who are passionate about creating a safe and enjoyable experience for customers, are encouraged to apply.
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RESPONSIBLE GAMING ASSOCIATE employer: Digitalrg
Contact Detail:
Digitalrg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESPONSIBLE GAMING ASSOCIATE
✨Tip Number 1
Familiarise yourself with responsible gambling practices and regulations. Understanding the key principles and current trends in responsible gambling will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves managing customer contacts, showcasing your ability to handle inquiries and resolve issues effectively will be crucial during any discussions with us.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific situations related to responsible gambling, as this will show your problem-solving skills and sound judgement during the interview process.
✨Tip Number 4
Highlight your adaptability and ability to thrive in fast-paced environments. Share examples from your past experiences where you've successfully managed changing priorities, as this is a key aspect of the role.
We think you need these skills to ace RESPONSIBLE GAMING ASSOCIATE
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Responsible Gaming Associate position. Understand the key responsibilities and required skills, such as customer service, investigation skills, and data interpretation.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in customer service, KYC, or due diligence, even if it’s not directly related to responsible gambling.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for responsible gambling and your commitment to creating a safe customer experience. Mention specific examples of how your skills can contribute to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Digitalrg
✨Showcase Your Customer Service Skills
As a Responsible Gaming Associate, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Demonstrate Analytical Thinking
This role requires strong analytical skills to assess customer behaviour and make informed decisions. During the interview, discuss any experience you have with data interpretation or risk assessment, highlighting your thought process.
✨Familiarise Yourself with Responsible Gambling Policies
Understanding the principles of responsible gambling is key. Research the company's policies and be ready to discuss how you would apply them in real-life scenarios. This shows your commitment to creating a safe environment for customers.
✨Adaptability is Key
The fast-paced nature of this role means priorities can shift quickly. Prepare to discuss instances where you've had to adapt to changing circumstances, demonstrating your flexibility and ability to thrive under pressure.
