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- Tasks: Review customer accounts and manage responsible gambling cases to ensure a safe gaming environment.
- Company: Join a secure global brand with a start-up culture focused on responsible gambling.
- Benefits: Flexible vacation, competitive pay, and opportunities for skill development.
- Why this job: Make a real difference in creating a safe and enjoyable experience for customers.
- Qualifications: Strong customer service skills and the ability to analyse data effectively.
- Other info: Fast-paced environment with opportunities to shape responsible gambling strategies.
The predicted salary is between 36000 - 60000 £ per year.
This exciting job opportunity as a Responsible Gambling Associate is a key role within the Operations team and reports directly to the Director of Customer Due Diligence. As the successful candidate, you will be responsible for reviewing and assessing customer accounts, managing responsible gambling cases, and completing inbound and outbound customer contacts related to responsible gambling.
You will also be required to identify and act on concerning activity or behaviour by completing responsible gambling risk assessments in line with policy and procedure. With your excellent online customer service skills and attention to detail, you will actively contribute to the continuous improvement of responsible gambling processes, procedures and systems.
You should have good investigation skills and the ability to review and interpret data and activity to make sound decisions. The role requires someone who can adapt to changing priorities and thrive in a fast-paced work environment.
While previous experience in a customer verification, KYC, or due diligence-related role would be an advantage, it is not essential. We offer our employees more than just competitive compensation. Our team benefits include flexible vacation allowance, a start-up culture backed by a secure, global brand, and the opportunity to shape a responsible gambling strategy and create a safe, best-in-class customer experience for the Hard Rock Digital community.
This role offers an excellent opportunity to develop your skills and contribute to the continuous improvement of responsible gambling practices. All candidates with excellent customer service skills, sound judgement, and analytical skills, who are passionate about creating a safe and enjoyable experience for customers, are encouraged to apply.
RESPONSIBLE GAMING ASSOCIATE in London employer: Digitalrg
Contact Detail:
Digitalrg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESPONSIBLE GAMING ASSOCIATE in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to responsible gambling and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of customer interaction, be ready to showcase your ability to handle inquiries and resolve issues effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace RESPONSIBLE GAMING ASSOCIATE in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the responsibilities of a Responsible Gambling Associate, so don’t hold back on showcasing your customer service skills and attention to detail!
Showcase Your Investigation Skills: Since this role involves reviewing and assessing customer accounts, it’s important to demonstrate your investigation skills. Include examples of how you've successfully analysed data or resolved issues in previous roles. We love seeing candidates who can think critically and make sound decisions!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate candidates who can communicate effectively, as this is key in managing responsible gambling cases and customer contacts.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to find all the details about the role and our company culture there. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Digitalrg
✨Know Your Stuff
Make sure you understand the ins and outs of responsible gambling. Familiarise yourself with relevant policies, procedures, and the latest trends in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or improved a customer's experience, as this will highlight your suitability for the position.
✨Demonstrate Analytical Thinking
Prepare to discuss how you approach data analysis and risk assessments. You might be asked to interpret data or assess hypothetical scenarios, so brush up on your analytical skills and be ready to explain your thought process clearly.
✨Adaptability is Key
This role requires someone who can thrive in a fast-paced environment. Be prepared to talk about times when you've successfully adapted to changing priorities or handled unexpected challenges. This will show that you're flexible and ready to take on whatever comes your way.
