At a Glance
- Tasks: Create engaging digital experiences and analyse consumer data for actionable improvements.
- Company: Join Test-Aankoop/Test-Achats, a leading consumer rights organisation in Brussels.
- Benefits: Enjoy a competitive salary, health insurance, meal vouchers, and a dynamic work environment.
- Other info: Work in a vibrant location near Brussels-Midi train station with excellent career growth opportunities.
- Why this job: Make a real impact on consumer rights while developing your skills in a tech-savvy team.
- Qualifications: University degree with experience in customer management or front-end development.
The predicted salary is between 45000 - 55000 £ per year.
Online Service Expert
Test-Aankoop/Test-Achats is a Brussels-based independent organization dedicated to protecting consumers' rights.
The role of Online Service Expert will report directly to the Online Service Manager Belgium and contribute to the online services strategy and the development of online comparison tools.
This position involves creating engaging digital experiences, analyzing consumer data, and translating insights into actionable improvements.
- Main Activities
- Acquire a 360-degree view of consumers by processing structured and unstructured data from research, surveys, analytics and social media tools to deliver personalized digital experiences.
- Co‑create consistent and connected digital experiences with stakeholders (Marketing, Lobby & Press, Call Center) across every touchpoint of the customer journey.
- Engage site visitors and convert them into long‑term, loyal customers.
- Maximize end‑user experience for online comparison services related to products and tariff plans.
- Monitor customer satisfaction and surpass expectations by translating the Voice of the Customer into concrete recommendations and action plans.
- Plan and manage a series of projects from conceptual design through detailed design, defining recommendations and developing prototypes.
- We Are Looking For
- University degree with several years of experience in customer management or front‑end development projects.
- Balanced mix of business, technical and soft skills.
- Proactive, creative, solution‑oriented mindset driven by data and focused on customers.
- Experience in Service Design, User Experience Design, Wireframing and Usability.
- Knowledge of CMS (e. g., Site Core), Analytics (e. g., Adobe Analytics) and prototyping tools (e. g., Axure Pro) is a plus.
- Well‑organised, structured work approach, ability to meet deadlines and work autonomously.
- Excellent communication skills, capable of explaining viewpoints and collaborating constructively with colleagues and stakeholders.
- Passion for new media and awareness of the latest technology, tools and channel trends.
- Fluent in English and either Dutch or French as a mother tongue, with solid passive knowledge of the other national language.
- Our Offer
- High variety of tasks and opportunities to develop and maximise your competences within an internationally renowned group.
- A pleasant, highly technical work environment.
- Competitive remuneration package with additional benefits (hospitalisation & group insurance, meal vouchers, etc.).
- Convenient location close to Brussels‑Midi train station.
- Interested? Please apply by sending your CV and motivation letter to and reference number
0316/OSE in your e‑mail.
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Online Service Expert employer: DigitalPharmaSummit
MeDirect Bank is an excellent employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow their marketing skills in a dynamic banking environment. With a focus on professional development and a commitment to employee well-being, team members enjoy a supportive atmosphere where creativity is encouraged, and contributions are valued. Located in a vibrant city, employees benefit from a diverse community and access to various cultural and recreational activities.
StudySmarter Expert Advice🤫
We think this is how you could land Online Service Expert
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DigitalPharmaSummit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DigitalPharmaSummit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Service Expert
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DigitalPharmaSummit:Your cover letter is your chance to shine! Tell us why you want to work at DigitalPharmaSummit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DigitalPharmaSummit!
How to prepare for a job interview at DigitalPharmaSummit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
