At a Glance
- Tasks: Generate new appointments through outbound calls and manage customer relationships.
- Company: Join a leading Digital Marketing Agency with a friendly, family-like atmosphere.
- Benefits: Earn around £30,000 with flexible hours, free parking, and uncapped commissions.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a real impact by connecting with customers and enhancing their experience.
- Qualifications: Exceptional communication skills and a friendly nature are essential.
The predicted salary is between 30000 - 30000 £ per year.
Digital KOG is a distinguished Digital Marketing Agency with a team of 20 lead‑generating experts.
Our Customer Contact Centre manages leads generated through our client companies’ websites and initiates outbound leads using customer databases.
Our esteemed client roster includes the leading home improvement manufacturer, Conservatory Outlet Group, and the rapidly growing UPVC decking specialist, Lakeland Verandahs.
Working from our Customer Contact Centre at the Town Hall Business Centre, in Wallsend, you will be responsible for generating brand‑new appointments through outbound calls with existing customers.
The role requires exceptional communication skills, a friendly demeanour to establish rapport with prospects, a commitment to delivering excellent customer service, and proficiency in selling product benefits over the phone.
- What We Require
- Typical earnings around £30,000 per year for 40 hours per week.
- Flexible working hours (full or part‑time).
- Monday – Friday available.
- Basic pay with 4‑weekly pay plus commissions.
- Convenient transport links to the office.
- Free parking.
- Family‑like working environment within a small team.
- Competitive rates of pay with uncapped commission earnings.
- Exceptional communication skills.
- Friendly nature to build rapport with prospects.
- Commitment to delivering outstanding customer service.
- I’d like to become a LEADOLOGIST
- #J-18808-Ljbffr
Contact Centre Operator employer: DigitalKOG Limited
DigitalKOG is an excellent employer, offering a supportive and family-like work environment within a small team of dedicated professionals. Located in the Town Hall Business Centre in Wallsend, employees benefit from flexible working hours, competitive pay with uncapped commission, and convenient transport links, making it an ideal place for those seeking meaningful and rewarding employment in digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DigitalKOG Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DigitalKOG Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DigitalKOG Limited:Your cover letter is your chance to shine! Tell us why you want to work at DigitalKOG Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DigitalKOG Limited!
How to prepare for a job interview at DigitalKOG Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
