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- Tasks: Lead the implementation of AI solutions and collaborate with clients to meet their needs.
- Company: Join DigitalGenius, a vibrant team redefining customer experience with AI-driven solutions.
- Benefits: Enjoy remote work, competitive salary, generous vacation, and health insurance.
- Why this job: Make a real impact in the e-commerce industry with cutting-edge technology.
- Qualifications: 3+ years in technical implementation, strong problem-solving, and communication skills.
- Other info: Work in a diverse environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we are on a mission to lead the industry in AI-powered customer service.
As a Solutions Architect at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You will work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:
- Leading the technical implementation of our AI solutions, ensuring best practices and quality standards.
- Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
- Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms.
- Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
- Monitoring implementation progress and ensuring the timely delivery of projects.
- Identifying and troubleshooting any technical issues that may arise during the implementation phase.
- Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.
This role is open to candidates in both the US and Canada, working East Coast business hours.
Required
- 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
- Strong understanding of APIs and system integrations.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Proven experience in managing multiple projects simultaneously while meeting deadlines.
Preferred
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Benefits
- Fully remote with all-access to workspace of your choice.
- Competitive Salary & Equity Package
- Generous Vacation Policy (25 Days)
- Birthday Off (in addition to Vacation Policy)
- Monthly Fitness Stipend
- Medical, Dental, Vision Health Insurance for US-based Employees
- 401k for US-based Employees
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Solutions Architect (North America) employer: DigitalGenius
Contact Detail:
DigitalGenius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (North America)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to solutions architecture. Tailor your responses to reflect your understanding of AI-driven solutions and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team.
We think you need these skills to ace Solutions Architect (North America)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience in technical implementation and how it aligns with our AI-driven solutions. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since you'll be explaining technical concepts to non-technical audiences, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Highlight Relevant Experience: Don’t forget to mention any experience you have in SaaS environments or with APIs and system integrations. We’re looking for someone who can hit the ground running, so make sure we see that relevant background!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DigitalGenius
✨Know Your Tech Inside Out
As a Solutions Architect, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, system integrations, and any relevant SaaS tools. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that experience to DigitalGenius's AI solutions.
✨Understand the Customer's Needs
DigitalGenius is all about optimising customer interactions. Before your interview, research common pain points in e-commerce and think about how AI can address these issues. Prepare examples of how you've collaborated with clients to tailor solutions that meet their specific requirements.
✨Showcase Your Communication Skills
You'll be explaining complex technical concepts to non-technical audiences, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family where you explain your previous projects. This will help you convey your ideas effectively during the actual interview.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical problem-solving questions during your interview. Think of scenarios where you've had to troubleshoot issues in past projects. Be ready to walk through your thought process and how you arrived at a solution, as this will showcase your analytical skills and ability to think on your feet.
