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- Tasks: Lead the implementation of AI solutions and collaborate with clients to meet their needs.
- Company: Join DigitalGenius, a vibrant team redefining customer experience with AI.
- Benefits: Enjoy remote work, competitive salary, generous vacation, and health insurance.
- Why this job: Make a real impact in the e-commerce industry with cutting-edge technology.
- Qualifications: 3+ years in technical implementation, strong problem-solving, and communication skills.
- Other info: Fully remote role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we are on a mission to lead the industry in AI-powered customer service.
As a Solutions Architect at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. You will work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:
- Leading the technical implementation of our AI solutions, ensuring best practices and quality standards.
- Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
- Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms.
- Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
- Monitoring implementation progress and ensuring the timely delivery of projects.
- Identifying and troubleshooting any technical issues that may arise during the implementation phase.
- Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.
This role is open to candidates in both the US and Canada, working East Coast business hours.
Required
- 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
- Strong understanding of APIs and system integrations.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Proven experience in managing multiple projects simultaneously while meeting deadlines.
Preferred
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Benefits
- Fully remote with all-access to workspace of your choice.
- Competitive Salary & Equity Package.
- Generous Vacation Policy (25 Days).
- Birthday Off (in addition to Vacation Policy).
- Monthly Fitness Stipend.
- Medical, Dental, Vision Health Insurance for US-based Employees.
- 401k for US-based Employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Solutions Architect (North America) in London employer: DigitalGenius
Contact Detail:
DigitalGenius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (North America) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at DigitalGenius. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with technical implementations and solutions engineering. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online platforms. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team at DigitalGenius.
We think you need these skills to ace Solutions Architect (North America) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience in technical implementation and how it aligns with our AI-driven solutions. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and troubleshoot effectively, so let us know how you’ve done this before!
Communicate Clearly: Since you'll be explaining complex tech concepts to non-technical folks, make sure your written communication is clear and concise. Use straightforward language in your application to demonstrate your ability to convey ideas effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at DigitalGenius
✨Know Your Tech Inside Out
As a Solutions Architect, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, system integrations, and any relevant SaaS tools. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that experience to DigitalGenius's AI solutions.
✨Understand Their Business
Before the interview, research DigitalGenius and its clients. Familiarise yourself with their AI-driven solutions and how they enhance customer experiences. This will help you tailor your responses to show how your skills align with their mission and the specific needs of their e-commerce clients.
✨Showcase Your Communication Skills
You'll be explaining complex technical concepts to non-technical audiences, so practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with clients in the past, especially during training sessions or workshops. This will highlight your ability to bridge the gap between tech and business.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you’ll need to troubleshoot issues or manage multiple projects. Think through your problem-solving process and be ready to share specific examples from your experience. This will demonstrate your critical thinking skills and your ability to deliver under pressure.
