At a Glance
- Tasks: Drive successful implementation of AI solutions and collaborate with clients for seamless integration.
- Company: Join DigitalGenius, a leader in AI-driven customer experience for e-commerce brands.
- Benefits: Enjoy remote work, competitive salary, generous vacation, and a monthly lifestyle wallet.
- Other info: Fully remote role with a vibrant team and excellent career growth opportunities.
- Why this job: Make a real impact by optimising customer interactions with cutting-edge technology.
- Qualifications: 2+ years in technical implementation, strong API knowledge, and coding skills in Node.js and Python.
The predicted salary is between 50000 - 60000 £ per year.
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant team based globally, with offices in London and New York, and we're on a mission to lead the industry in AI-powered customer service.
As an Implementation Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for our clients. Reporting into the Implementations Team, you'll work closely with the Commercial and Customer Success teams to onboard customers into the DigitalGenius Platform within weeks. You'll work closely with our customers to understand their needs and ensure a smooth integration of our technology into their existing systems. Your responsibilities will include:
- Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case.
- Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window.
- Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.
- Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
- Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
- Monitoring implementation progress and ensuring the timely delivery of projects.
- Identifying and troubleshooting any technical issues that may arise during the implementation phase.
- Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.
Location: Remote, EU-based
Working hours: Aligned to UK business hours (GMT/BST)
Requirements
Required:
- 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
- Strong understanding of APIs, JSON, webhooks and system integrations.
- Coding experience in Node.js and Python.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Proven experience in managing multiple projects simultaneously while meeting deadlines.
Preferred:
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Benefits
- Fully remote with all-access to workspace of your choice
- Competitive Salary & Equity Package
- Generous Vacation Policy (25 Days)
- Birthday Off (in addition to Vacation Policy)
- Monthly Lifestyle Wallet
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Implementation Engineer in London employer: DigitalGenius
At DigitalGenius, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the AI-driven customer experience sector. Our fully remote work culture allows for flexibility and a healthy work-life balance, complemented by a competitive salary, generous vacation policy, and unique perks like a monthly lifestyle wallet. We are committed to fostering employee growth through continuous learning opportunities and a diverse, inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DigitalGenius values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DigitalGenius might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DigitalGenius!
✨Direct Apply to DigitalGenius
Let's not forget to apply directly through the DigitalGenius website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DigitalGenius.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DigitalGenius. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DigitalGenius
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
