Account Executive (North America) in London

At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We are a global company with offices in London, New York, and people across the world. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.

In the Sales team, you will find a team of dynamic and adaptable individuals who are passionate about hunting new business and introducing our product to help companies improve their customer experience. We are seeking a successful Account Executive looking to take the next step in their career. The right candidate will be a high-energy, self-motivated individual with a history of achieving and exceeding sales quotas.

Responsibilities:

• Manage a pipeline of opportunities and identify, engage, and develop relationships with potential buyers.
• Educate prospects to help them learn how DG will enable their business to operate more efficiently and grow revenue.
• Prepare, organise, and structure your deals following our sales processes, from value creation to negotiation and closing following MEDDPICC qualification.
• Run compelling discoveries and demos of the DigitalGenius platform (with Sales Engineer), whilst discovering what value we can bring to the relevant stakeholders.
• Work with the SDR team to qualify new inbound and outbound opportunities as well as generating your own.
• Manage a territory of some of the top e-commerce brands in the market.
• Proactively establish new relationships within the e-commerce industry using a combination of networking online, events, and the tools provided.
• Use your experience and knowledge to help the entire sales team thrive and develop.
• Ensure the CRM is up to date and report back to leadership regularly on pipeline, performance, and forecast.

Qualifications:

• Bachelor's degree or above.
• 2-5 years of work experience as an Account Executive (preferably SaaS, customer experience, or e-commerce).
• Evidence of exceeding quota and generating pipeline.
• Proven track record in being able to balance self-prospecting with closing.
• Highly organised throughout prospecting, customer communications, and CRM management.
• Excellent communication (verbal and written), negotiation, and interpersonal skills.
• High emotional intelligence and an expert communicator with the ability to generate rapport with anyone and everyone.
• Self-motivated, proactive, and flexible with a can-do attitude, necessary to thrive in a growing startup environment.
• Ability to follow and contribute to our Sales Playbook, iterating alongside our growth.
• Familiar with or willingness to learn core technology tools.
• Strong understanding of sales principles and the ability to deliver excellent customer experience.
• Passion for tech sales.

Benefits:

• Fully remote.
• Competitive Salary.
• Generous Vacation Policy (20 Days).
• Monthly Fitness Stipend.
• Medical, Dental, and Vision Health Insurance for US-based Employees.
• 401k for US-based Employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.